Manager, Customer Success

Docebo

36d•$118,000 - $162,400•Hybrid

About The Position

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. Remote Exception: Docebo is a hybrid workplace requiring 3 days a week in our offices. However, due to the niche skill set required for this role, we have opened this role to remote candidates as an exception to our standard policy.

Requirements

3–5 years of stellar experience leading and inspiring customer-facing teams, ideally within a fast-paced B2B environment.
Possess a Bachelor’s degree or equivalent practical experience that highlights your business acumen.
Proven track record of helping customers smash their business goals, naturally unlocking upsell and cross-sell opportunities.
Exceptional written and oral communication skills, with a natural ability to build deep rapport and relationships virtually.
Ability to stay calm, empathetic, and strategically focused during high-volume or high-pressure situations, balancing customer needs with business logic.
Work as a self-driven, highly collaborative problem solver who knows how to autonomously balance time and effort to crush goals.
Flexibility and willingness to travel (with notice) up to 25% to connect with teams and clients face-to-face.

Nice To Haves

Deep knowledge or familiarity with HR technologies, Learning Management Systems (LMS), or specialized Customer Success tracking tools.

Responsibilities

Execute a cutting-edge Customer Success strategy aligned perfectly with Docebo's overarching business goals and growth objectives.
Establish crystal-clear goals, performance metrics, and KPIs to continuously measure and elevate team performance and customer success.
Collaborate seamlessly with cross-functional allies in Sales, Marketing, and Product to build a unified, frictionless customer ecosystem.
Mentor, guide, and support your team of Customer Success professionals, establishing tailored development plans and conducting thoughtful performance reviews.
Foster a deeply customer-centric, collaborative environment that prioritizes knowledge sharing, continuous learning, and the "Docebo Heart."
Build lasting, strategic relationships with key customers, acting as their executive advisor and ensuring internal alignment to drive ultimate satisfaction.
Build, standardize, and scale modern processes and methodologies, leveraging top-tier Customer Success platforms to track health metrics and automate operations.