Manager, Customer Success

Global Payment Holding Company • Lindon, UT

12d

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Manager, Customer Success to join our ever-evolving Customer Success Team and help shape the future of global commerce. In this role, you will lead a team focused on strengthening client relationships, protecting and growing revenue, and delivering exceptional client experiences that drive long-term loyalty. As a key leader within the Global Payments Integrated portfolio, you’ll influence strategy, develop talent, improve operational effectiveness, and champion client-first solutions that help businesses succeed while supporting Global Payments’ continued growth and innovation.

Requirements

• Proven success leading and developing customer-facing teams, with 5+ years of leadership experience focused on coaching, performance management, and talent development.
• Strong client relationship management expertise, with a track record of improving client satisfaction, retention, and overall business outcomes.
• Ability to analyze data, identify trends, and translate insights into actions that improve performance, efficiency, and revenue protection.
• Exceptional communication, collaboration, and problem-solving skills, with the ability to influence stakeholders across multiple functions.
• A client-first mindset combined with strong organizational skills and the ability to prioritize competing demands in a fast-paced environment.

Nice To Haves

• Experience in account management, sales, or revenue-growth focused client success environments.
• Knowledge of integrated payments, Payment Card Industry Data Security Standard (PCI DSS), chargeback management, interchange qualification, and merchant pricing models.
• Bachelor’s degree or higher and experience leading initiatives that improve operational efficiency, client retention, or business performance.

Responsibilities

• Lead and develop a high-performing Customer Success team that drives client engagement, retention, and service excellence while achieving key performance indicators (KPIs) and service level agreements (SLAs).
• Reduce client attrition and protect recurring revenue by identifying at-risk accounts, coaching effective retention strategies, and creating opportunities that strengthen long-term client partnerships.
• Shape and improve the client journey by partnering across teams to streamline processes, remove friction points, and deliver differentiated experiences that increase client satisfaction and loyalty.
• Influence business outcomes through client advocacy and strategic escalation management, ensuring complex client and partner issues are resolved effectively and contribute to stronger relationships and retention.
• Drive accountability through data and insights, leveraging reporting and performance metrics to improve team productivity, uncover opportunities, and support operational growth.

Benefits

• Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Manager