Manager, Customer Services and Sales Operations

NVIDIA • Santa Clara, CA

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About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. Join NVIDIA, a leader merging innovation and technology, with a legacy of groundbreaking work in computer graphics, PC gaming, and AI that transformed the industry. In our Santa Clara, CA office, you'll join a dynamic team that values collaboration and excellence. We are looking for a Customer Services and Sales Operations Manager to lead customer engagement efforts and improve operational efficiency. This role will help us continue crafting the future of computing. What you'll be doing: As the Customer Services and Sales Operations Manager, you will oversee our sales operations and customer service teams, concentrating on perfect implementation of our strategic goals. Your primary duties will include: Leading daily sales activities and customer engagement efforts, guaranteeing accuracy in forecast management, meeting customer demand, and leading supply distribution. Directing strategic allocation and inventory planning for consumer products, balancing supply constraints with marketing initiatives and demand. Guiding and empowering account management teams across the full sales cycle, influencing decisions on forecasting, pricing, rebates, terms, and revenue management. Coordinating key business processes and metrics, such as customer demand, incoming purchase orders, backlog, and inventory levels, and using insights to guide decision making. Leading cross-functional collaboration with Business Operations, Product Management, Finance, and Logistics to ensure business continuity, optimize supply strategies, and streamline order processing and fulfillment.

Requirements

• A bachelor's degree in Business, Supply Chain Management, or a similar field (or equivalent experience).
• More than 8 overall years of experience in sales operations, supply chain management, or customer service roles.
• 3+ years of leadership experience.
• Proven track record of managing end-to-end sales order processes and driving central initiatives.
• Outstanding leadership skills with experience in guiding and developing teams and being a great teammate yourself.
• Strong analytical capabilities to coordinate business metrics and make data-driven decisions.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.

Responsibilities

• Leading daily sales activities and customer engagement efforts, guaranteeing accuracy in forecast management, meeting customer demand, and leading supply distribution.
• Directing strategic allocation and inventory planning for consumer products, balancing supply constraints with marketing initiatives and demand.
• Guiding and empowering account management teams across the full sales cycle, influencing decisions on forecasting, pricing, rebates, terms, and revenue management.
• Coordinating key business processes and metrics, such as customer demand, incoming purchase orders, backlog, and inventory levels, and using insights to guide decision making.
• Leading cross-functional collaboration with Business Operations, Product Management, Finance, and Logistics to ensure business continuity, optimize supply strategies, and streamline order processing and fulfillment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager