Manager, Customer Insights

SymphonyAI•Palo Alto, CA

4d•Remote

About The Position

SymphonyAI Retail, Inc. seeks a Manager, Customer Insights in Palo Alto, CA. This role focuses on supporting client objectives to enhance overall business performance, with a specific emphasis on promotional intelligence. The Manager will coach merchant teams in integrating customer insights into their daily decision-making processes, guiding them towards greater data maturity. The position involves providing actionable insights and recommendations backed by data analysis, utilizing BI tools like SymphonyAI reports to address retailer business inquiries, and collaborating with internal and external CPG-focused groups on key initiatives. Additionally, the role includes conducting training sessions for clients on Symphony RetailAI tools and insights, supporting client business strategies, and participating in cross-functional projects. Contributions to developing best practices, training materials, and reference guides are expected, as is assistance with quality control, reporting validation, and troubleshooting data/software issues. Active engagement in team and client meetings, including preparation support, is also a key part of the role.

Requirements

Bachelor's degree in Communications, Marketing, or a related field or related field plus 2 years of experience.
2 years of experience in merchandising or category management.
2 years of experience leveraging data and analytics for decision-making.
2 years of experience coaching merchant teams in integrating customer insights into daily decision-making processes.
2 years of experience working with customer centric or loyalty data.
2 years of experience delivering quantifiable value through assortment optimization.
2 years of experience working with SymphonyAI suite of tools (CMS, i2e).
Authority to work permanently in the U.S.

Responsibilities

Support client objectives to enhance overall business performance, focusing on promotional intelligence.
Coach merchant teams in integrating customer insights into daily decision-making processes – moving them up the data maturity arch.
Provide actionable insights and recommendations supported by data analysis.
Utilize BI tools, including SymphonyAI reports, to address retailer business inquiries.
Collaborate with internal and external CPG-focused groups on key initiatives.
Conduct training sessions for clients on Symphony RetailAI tools and insights.
Support all key business strategies identified by the client.
Participate in cross-functional projects spanning multiple retail teams.
Contribute to the development of best practices, training materials, and reference guides.
Assist with quality control, validation of reporting, and troubleshooting data and software issues as needed.
Actively engage in team and client meetings, aiding in preparations as requested.