Manager, Customer Growth- Americas

HiBob•,

1d•$127,000 - $160,000•Hybrid

About The Position

As the Manager of Customer Growth, AMERICAS, you will own the long-term commercial success and partnership value for HiBob’s existing customers across the US, Canada, and Latin America. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimization with the strategic "hunt" for new expansion opportunities. You will implement data-driven strategies to maximize deal size and velocity, ensuring our customers continuously realize value from Bob while driving sustainable, profitable growth for the AMERICAS region. Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!

Requirements

4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts.
3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment.
Required experience of at least 2 years with the MEDDPICC sales methodology.
Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
Expertise in driving sales through value-led selling and product bundling strategies.
Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
Excellent communication skills with the ability to present to and engage with GTM executives.
A Bachelor's Degree in Business, Economics, or a related field is typically advised.

Responsibilities

Lead for Expansion and Retention: Own Net Revenue Retention (NRR) and ARR growth across all customer segments in the AMERICAS region.
Drive Strategic Scalability: Evolve HiBob’s commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity.
Elevate Team Performance: Build, coach, and empower a high-performing team with a “Hunt and Harvest” mindset, operational excellence, and alignment to the HiBob Leadership Code.
Ensure Operational Rigor: Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring consistent execution of the MEDDPICC framework.
Collaborate Cross-Functionally: Partner with Customer Success, Product, and Marketing to align on customer outcomes, reduce churn, and unlock new growth opportunities.

Benefits

Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match effective the month following your start date
$2,500 employee referral bonus
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits
Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Home office allowance to set up your ideal workspace
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual
Dog friendly office