Manager Customer Experience - Walmart Foods

Unilever•Rogers, AR

4d•$103,000 - $154,400•Onsite

About The Position

This role is a key strategic customer facing role that is primarily focused on the management of supply chain relationships with key customers and service providers in a way that optimizes customer satisfaction & expectations while providing Unilever with a strategic advantage in supporting and accelerating growth. Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are leader, innovator, dot connector, collaborator & problem solver, then this role is just for you.

Requirements

Bachelor’s degree in Operations / Logistics / Business / Engineering / SC Management
7+ years of experience that is Logistics / Operations / Manufacturing / Customer Service focused
Problem Solving
Data Driven Decision Making
Collaboration
Influencing & Negotiation
Data Storytelling & Presenting
Effective Communication
Analytical Thinking
Stakeholder Management
Change Management
Project Management
People Leadership
You are an inclusive motivator of people. Your team executes with real passion, growing and learning from each other whilst delivering quick wins.
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
Critical SOL (Standards of Leadership) Behaviors
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Nice To Haves

MBA preferred
People Leadership / management experience is preferred
Broad-based Supply Chain experience including direct customer interface is preferred.

Responsibilities

Develop and implement logistics / supply chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities, and resulting measurements.
Champion adherence to supply chain best practices.
Collaboratively manage multiple links within the overall customer operations function to achieve excellence in customer service.
Provide strong leadership and personal development to build a highly effective team, focusing on attracting, retaining, and developing individuals to deliver customer service excellence and consistency in customer alignment.
Plan for succession and career development within the organization.
Work closely with the Customer Operations Manager and third-party providers for key customers, driving growth through successful execution of service and key initiatives.
Develop and maintain a strong link with Customer Development, collaborating and partnering with Customer Strategy & Planning teams to drive growth for both the customer and Unilever.
Work closely with cross-functional partners to lead key customer initiatives.
Represent Unilever at industry forums, customer supplier boards, and speaking engagements.
Serve as a resident expert in external market trends within packing & technology, providing valuable insights back to Unilever.
Lead strategic projects that drive value and growth for Unilever.