Manager, Customer Experience

Saks Fifth Avenue • Palm Beach Gardens, FL

8d • $74,615 - $93,269 • Onsite

About The Position

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of luxury retail brands and real estate assets.

Requirements

• 4+ years of relevant experience
• History of building, leading, motivating, and coaching teams
• Ability to synthesize data to determine relevant actions
• Experience presenting at the executive level
• Proficiency with necessary tools including but not limited to social media, google suite, Tableau, and CONNECT
• Experience with InDesign

Responsibilities

• Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership
• Manage the scheduling, budgeting, internal and external communications, planning, production, breakdown, wrap up, and reporting of each event
• Plan seasonal events calendar across Market / Metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, Marketing, Creative, and brand partners
• Partner with Regional Director to create seasonal strategies to support business
• Develop community relationships with philanthropic organizations, social groups, and corporate partnerships
• Generate excitement around the Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events generate both short- and long-term ROIs with clear selling goals and appropriate Associate follow up
• Cultivates relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Monitors Client Relationship KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing MVC customers
• Drives all Client Relationship-specific initiatives in Store or Market in partnership with GM and Store Leadership team
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Serve as a strategic business partner to the General Manager and DSEs owning overall store MVC health, working collaboratively to achieve and exceed MVC & store targets.
• Surfaces Top Client Liabilities to GM and develops strategy to anniversary large ticket sales from LY in partnership with key associates and store leaders.
• Monitor and analyze weekly store and divisional customer performance (sales, count, trips, $/Customer) and inform real-time strategy adjustments.
• Oversight and ownership of client relationship initiative results and execution

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed