Manager, Customer Experience

Grain & Protein Technologies•Sioux City, IA

7d•Onsite

About The Position

We are seeking a highly skilled Customer Experience Manager to join our Customer Service and Logistics team at our Sioux City, Iowa facility. The ideal candidate will own the day‑to‑day execution of customer service operations. This role is on the floor with the work—managing orders, coordinating shipments, resolving issues, and keeping customers and internal teams moving forward. Process improvement is important, but daily execution comes first.

Requirements

Bachelor’s degree in business, operations, agribusiness, or related field
5+ years of experience in customer service, operations, or order management roles (preferred)
Proven ability to manage high day to day workload and shifting priorities
Strong problem solving skills with a bias toward action and follow through
Clear, direct communicator who works well across departments
Experience working with dealer networks, manufacturing, logistics, or agriculture preferred

Responsibilities

Manage daily customer service operations, including order entry, shipping coordination, and claims processing
Monitor order flow and address issues that impact accuracy, timing, or customer expectations
Serve as the primary escalation point for customer and dealer issues and drive timely resolution
Work directly with Sales, Shipping, Service, and Operations to keep orders moving and priorities aligned
Identify operational breakdowns and fix them through practical, hands on actions
Track basic service metrics and support KPI improvements as part of daily work
Balance customer needs with operational realities to meet delivery and service commitments