Manager, Customer Enablement Engineering - Networking

NVIDIA•Us, CA

About The Position

Manager, Customer Enablement Engineering - Networking NVIDIA is seeking a top-tier Customer Enablement Engineering Manager to join the NVIDIA-Cumulus Engineering Team! You will play an exciting role that allows you to Manage/lead customer enablement engineers of NVIDIA-Cumulus Linux and take full ownership of tasks to drive the joint success of ground breaking solutions in Data Center networking technologies. You will be part of a multifaceted Software Team responsible for the qualification of the Network Operating System software and serve as the key link between NVIDIA customers and the engineering team and engage with executives at all levels both inside NVIDIA and with customers/partners.

Requirements

B.S. degree or equivalent experience in Engineering/Computer Science/related field.
10+ overall years of proven experience in Software Quality Engineering and Customer Engagements.
5+ years of management experience with a team of 5+ engineers.
This role demands strong leadership skills and technical expertise in software and hardware systems.
It also requires effective collaboration across various departments to drive product development and delivery.
Excellent communication, leadership, people management, and technical presentation skills.
Hands-on experience on any Layer2 and Layer3 protocols like MLAG, VLAN, STP, OSPF, BGP, EVPN and Data Center technologies etc.
Experience with using test tools from Ixia or Spirent and working experience of test management tools.
Strong skills in Python or other scripting languages are a must.
Good experience working on Unix or Linux-based OS.
Flexibility to work across time zones.

Nice To Haves

Deep competence in the field of Data Center networking technologies and cloud native technologies.
Experience in working with customers on deployment and pre-production activities.
Experience in customer account management ideally with large telecommunications or cloud providers.
Experience that spans the entire system including data forwarding, Linux kernel networking, and system software.
Significant experience in the data center environment and with cloud-native concepts
Experience with CI methodology & tools (Git, Gerrit, and Jenkins).

Responsibilities

Develop a deep understanding of the customer’s solutions, architecture, and internal infrastructure, identifying where NVIDIA platforms, software, and services can bring clear business and technical value.
Act as the “feet on the ground” for critical and complex support cases, ensuring timely resolution and clear communication when hands-on engagement is required.
Multi-functional Collaboration: Work closely with Product and Program Management, Engineering and Production line teams, and HR to achieve business objectives, improve user experiences, and develop user-friendly production test content.
Coordinate closely with relevant NVIDIA product, solution, and engineering groups to align roadmaps, resolve issues, and jointly shape solutions for the partner.
Guide team members in crafting career development plans and setting achievable goals.
Analyzing the customer-found defects, identifying the test gaps, and ensuring they are covered in regression.
Collaborate with design, and other internal engineering groups to identify, report, and resolve issues found during testing.