Manager, Customer Education & Enablement

TENEX.AI•Sarasota, FL

7d•Hybrid

About The Position

This is a foundational role that will help build and grow Tenex’s learning and development offerings. That means writing the playbooks, launching and delivering training programs, defining what "good" looks like for how customers learn to get value from the platform and how our customer-facing teams stay sharp. You'll report directly to the VP of Customer Success and work alongside a tight team of CSMs, Field Delivery Engineers, and Implementation Engineers. If you want to own a charter end-to-end, have a direct line to senior leadership, and see your work reflected in customer retention and CSM effectiveness metrics — this is the role. As Tenex scales, the expectation is that this role grows into leading a team — whether that's a dedicated education team, a broader enablement function, or both. We'll evaluate that together based on business need and your performance. If you want to build something you can eventually lead, this is the right place.

Requirements

5+ years in a customer education, training, enablement, or instructional design role — ideally in B2B SaaS or enterprise tech
Demonstrated experience building education programs from scratch, not just inheriting and running existing ones
Ability to develop content across modalities: live facilitation, on-demand video, written knowledge base, certification frameworks
Strong written and verbal communication skills — you can translate technical concepts for a security analyst and strategic concepts for a CISO
Comfort with ambiguity and a bias toward action — you'll define the problem as often as you'll solve it
Data fluency: you know how to measure whether training is working and can build reporting that leadership trusts

Nice To Haves

Experience in cybersecurity, MDR, SIEM/SOAR, or adjacent security operations domains
Experience building internal enablement programs for CS or sales teams
Familiarity with LMS platforms and content authoring tools
Track record of working cross-functionally with Product, Marketing, and Sales to align education strategy with company GTM
Prior experience in a high-growth startup or early-stage company where you had to build foundational systems

Responsibilities

Design, schedule, and deliver a catalog of live training sessions for customer stakeholders — from SOC analysts to security executives
Build and maintain a training calendar aligned to customer lifecycle stages (onboarding, adoption, expansion, renewal)
Develop session templates, facilitator guides, and post-session materials that can be reused and scaled
Track attendance, completion, and engagement; iterate based on feedback and outcome data
Architect and launch a scalable self-service education program — video content, knowledge base, certification tracks, or a formal LMS
Create on-demand content that maps to Tenex's four GTM motions and customer maturity levels
Partner with Product and Marketing to keep content current as the platform evolves
Define success metrics: content engagement, course completion, time-to-competency, and correlation to retention
Build the enablement muscle for Tenex's customer-facing team — onboarding programs for new hires, ongoing skills development, and product knowledge upskilling
Partner with organizational leaders to identify skill gaps and design targeted training to close them
Create internal toolkits: talk tracks, objection handling guides, capability briefs, and playbook walkthroughs
Instrument enablement effectiveness through leading indicators like ramp time, QBR quality scores, and manager assessment
Design the foundational L&D operating model for Tenex as the company scales — governance, tooling, content taxonomy, and measurement framework
Make the build-vs-buy-vs-partner call on LMS and content tooling; own vendor evaluation and rollout
Create a content governance process to ensure accuracy, freshness, and brand consistency
Advise leadership on L&D investment priorities as headcount and customer count grow