Manager, Customer Care
About The Position
The Manager, Customer Care is responsible for leading the Customer Service and Inside Sales teams to ensure that branding and messaging are aligned with the company's strategic objectives. This role plays a key part in building brand loyalty, enhanced the customer experience, driving engagement across clients and internal teams, and supporting overall business growth and profitability. Responsibilities will include collaborating with leadership and operations to implement processes that support a seamless customer experience. The role will also be responsible for leading and mentoring team members, fostering a culture of accountability, providing service excellence, and developing and implementing continuous improvement objectives.
Requirements
- Proven leadership, team management, and motivational abilities with a strong focus on results and accountability.
- Demonstrated experience in overseeing the day-to-day operations of a Customer Service/Inside Sales team.
- Ability to create and manage project timelines to ensure timely delivery of client-facing deliverables.
- Exceptional verbal and written communication skills.
- Strong organizational skills with the ability to prioritize, delegate, and manage multiple projects simultaneously.
- Ability to resolve conflicts calmly and professionally.
- Ability to support and direct organizational change.
- Ability to function well in a fast-paced environment.
- A bachelor's degree in marketing, business administration, communications, or a related field, five or more years of internal tenure, OR 3-5 years or more of business or communication experience in the direct-to-consumer channel.
Responsibilities
- Lead the Customer Service and Inside Sales teams.
- Ensure branding and messaging align with company strategic objectives.
- Build brand loyalty and enhance customer experience.
- Drive engagement across clients and internal teams.
- Support overall business growth and profitability.
- Collaborate with leadership and operations to implement processes for a seamless customer experience.
- Lead and mentor team members.
- Foster a culture of accountability.
- Provide service excellence.
- Develop and implement continuous improvement objectives.
Benefits
- 401(k) retirement savings plan with competitive employer contributions.
- Comprehensive dental insurance coverage.
- Comprehensive health insurance plans to support your well-being.
- Paid time off to support work-life balance.
- Vision insurance coverage to promote overall health.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
