Manager, Customer Accounting Operations

Thermo Fisher Scientific•Pittsburgh, PA

3d•Onsite

About The Position

The Manager, Customer Accounting Operations is a key member of the LPG Group Accounting Operations team, leading customer-related accounting activities, process governance, and financial risk management across LPG. The role combines hands-on accounting review and issue resolution with ownership of processes covering customer rebates and accruals, accounts receivable, credit risk, bad debt, and other customer-related accounting matters. The Manager partners with Division Controllers, Commercial and Finance teams, Global Business Services (GBS), Technical Accounting, and other stakeholders to promote accurate, timely, and compliant accounting, consistent execution, and timely escalation of material or complex accounting matters. The role also drives process standardization, simplification, automation, performance improvement, and team development. Travel of less than 25% domestically and internationally is required.

Requirements

Bachelor's degree in Accounting, Finance, or a related field.
At least 7 years of progressive accounting, finance, or customer accounting experience, including accounts receivable, credit, revenue-related accounting, rebates, or similar customer-facing financial processes.
Strong knowledge of U.S. GAAP applicable to receivables, reserves, rebates, and customer-related transactions.
Strong understanding of internal controls, financial risk management, and customer credit and accounting processes.
Ability to apply sound accounting judgment, analyze complex data, and resolve unusual accounting or operational issues.
Demonstrated ability to balance hands-on execution with process ownership, governance, and continuous improvement.
Ability to influence across functions and geographies in a large, matrixed global organization.
Proven process improvement, standardization, and change-leadership capabilities.

Nice To Haves

CPA or equivalent.
Leadership or process ownership experience.

Responsibilities

Lead and coordinate LPG customer-related accounting activities, including rebate accounting, accrual methodologies and calculations, reconciliations, accounts receivable, bad debt, customer-related reserves, and related controls.
Review and challenge material or complex customer-related accounting entries, accruals, reconciliations, and estimates; provide guidance and hands-on support for unusual or higher-risk matters.
Support monthly and quarterly close activities for customer-related accounts, identify material exposures, unusual movements, and accounting issues, and partner with stakeholders to resolve them promptly.
Own and maintain standardized accounting processes, operating procedures, and controls for assigned customer-accounting activities, consistent with Company accounting policies and U.S. GAAP.
Monitor compliance with policies, procedures, and controls; identify gaps or control risks and drive remediation with divisional and GBS stakeholders.
Identify significant, unusual, or judgmental accounting matters, including revenue-recognition matters, and escalate them according to established governance.
Review and approve assigned revenue-related account reconciliations in BlackLine in accordance with established ownership and approval requirements.
Use analytics and dashboards to assess accounts receivable aging, collection risk, and bad-debt exposure; partner with Commercial, Finance, and GBS to address significant exposures and support credit decisions within established decision rights.
Partner early with Commercial, Legal, and Finance on non-standard or complex customer arrangements to identify accounting implications and provide accounting input on proposed terms and conditions.
Partner with Division Controllers to ensure customer-related balance sheet accounts, exposures, and accounting risks are understood, reviewed, and appropriately reflected in divisional financial results.
Provide accounting oversight and support to GBS for assigned processes, including issue resolution, controls, and service-performance matters; escalate gaps in responsibilities or decision rights.
Drive standardization, simplification, and automation of customer-accounting processes, including transition of appropriate transactional activities to GBS while maintaining controls and business continuity.
Develop metrics and reporting, perform root-cause analysis of recurring issues, and lead cross-functional actions to improve process performance and financial risk management.
Support internal and external audit requirements and timely remediation of identified customer-accounting issues.
Lead, develop, and provide direction to team members, building capability in accounting judgment, controls, analytics, and stakeholder partnership.
Perform other related accounting, operational, and project responsibilities as assigned based on evolving business needs and organizational priorities.