Manager Customer Account - Cruise Line - REMOTE Manager Customer Account - Cruise Line - REMOTE
About The Position
Nestlé Out of Home is seeking an experienced Customer Account Manager (CAM) dedicated to the Cruise Channel, responsible for managing, growing, and retaining strategic partnerships with major cruise line operators. This role is intentionally specialized and requires explicit experience working with or for cruise lines, including a deep understanding of cruise line operating models, onboard food & beverage programs, guest experience standards, and port-side logistics. The CAM will serve as the primary relationship owner for assigned cruise accounts, leading national agreements, joint business planning, program execution, and long-term growth strategies across Nestlé’s Out of Home beverage and solutions portfolio. This is a high-visibility role requiring strong executive presence, commercial rigor, and the ability to operate effectively in a highly complex, fast-paced, customer-centric environment. IDEAL LOCATION IS FLORIDA.
Requirements
- 4-year Bachelor’s degree
- Demonstrated, direct experience working with or for cruise lines (required)
- Direct B2B sales or general management at Fortune 500 companies, premium/luxury brands, food & beverage (8+years)
- National program management (3+ years)
- Complex contract negotiations (3+ years)
- Foundational financial acumen
- Functional knowledge of marketing, operations, finance, and competitive strategy
- Ability to adapt strategies, plans, and thrive in ambiguous environment
- Functional knowledge of Request for Proposal (RFP) processes and proposal submissions
- Skilled at simplifying complicated material to communicate in a concise and effective way
Nice To Haves
- Strong preference for Florida-based candidates (open to remote within Florida); periodic travel to cruise line headquarters, ports, and vessels required
Responsibilities
- Own and lead senior-level relationships with cruise line stakeholders across procurement, culinary, hotel operations, and brand experience teams
- Navigate complex shipboard operations, contract structures, and deployment timelines unique to the cruise industry
- Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach
- Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders
- Source and analyze insights and analytics to drive business decisions
- Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert
- Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners
- Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value.
- Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system
- Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives
- Act as a representative for both the customer and the company when engaging with internal and external key stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Manager
