Manager-CS Mobility
About The Position
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. As a Manager-CS Mobility leader, you'll provide direction and guidance to team, ensuring efficient and accurate handling of customer service requests, inquiries, complaints, and sales to maintain high customer satisfaction and operational excellence.
Requirements
- 3+ years of related experience.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Manage daily operations, resolving customer issues and directing problem fixes.
- Provide guidance, training, and performance evaluations for staff and field forces.
- Ensure adherence to company policies, procedures, and regulatory requirements.
- Monitor performance, implement improvements, and develop efficiency and effectiveness plans.
- Resolve customer concerns and analyze data to identify and meet customer needs.
- Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
- This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
- Typically leads occupational staff within the organization.
- Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
