Manager, Crisis Management and Enterprise Resilience

Netflix•Los Angeles, CA

3d•$200,000 - $330,000•Hybrid

About The Position

Netflix is seeking a Manager, Crisis Management and Enterprise Resilience to create and anchor a modern, business-aligned enterprise crisis management and resilience discipline. This role will ensure the company can mitigate, prepare for, respond to, and recover from disruptive events. The position involves translating global best practices into lean, culturally aligned tools and processes, and will focus on bolstering the Crisis Management program while expanding Business Continuity/Resilience capabilities. This is a senior individual contributor role reporting to the Senior Manager of Global Security and Risk Programs. The role can be based in any of Netflix's US offices, with a preference for the LA area, and requires occasional travel. Understanding and embracing Netflix's culture is essential.

Requirements

Deep understanding of how risk, continuity, incident management, and crisis leadership fit together, with the ability to simplify complexity into clear principles, tools, and routines.
Demonstrated ability to design frameworks, escalation models, and governance from the ground up in complex, high‑autonomy environments.
Proven experience coordinating real incidents and crises, serving as a leader during enterprise‑level activations, briefing executives, and aligning XFN response under pressure.
Experience building and operationalizing playbooks, toolkits, exercises, and training (eg: tabletops and functional drills) that are adopted and used at scale.
Ability to work effectively with XFN partners to connect risk views, continuity needs, and incident/ threat data into concrete priorities and actions.
Excellent written and verbal communication skills, including leading coordination calls, conducting training, briefing senior leaders, and writing clear plans, playbooks, and reports.
Skilled at analyzing incident and threat information, spotting emerging patterns, and helping shape practical mitigation and preparedness strategies.
Familiar with global frameworks and standards; but able to adapt and apply principles without unnecessary bureaucracy.
Proficiency with crisis and incident management tools, inc. Everbridge, Dataminr, Ontic, Google Workspace, etc.
Proven ability to thrive in resource‑constrained, high‑autonomy environments and deliver results.
10+ years of experience across some combination of crisis/incident management, global resilience, business continuity, risk management, corporate security, and similar
5+ years of leading enterprise crisis/resilience initiatives, and building, maturing, and scaling programs.

Nice To Haves

Bachelor’s degree in a related field, such as crisis management, emergency management, security, risk and resilience, etc., with relevant certifications.
Experience across the full resilience lifecycle, inc. Business Impact Analysis, Business Continuity Planning, and disaster recovery.
Integrated with crisis management, emergency management, and business continuity networks across the public and private sectors.

Responsibilities

Design, maintain, and refine an Enterprise Crisis & Resilience Framework and program.
Clarify and document roles, responsibilities, and interfaces across emergency response, incident management, crisis management, and business continuity (BC) to reduce overlap and close gaps.
Lead and facilitate a crisis & resilience steering team with key cross‑functional (XFN) stakeholders, and ensure complimentary programming and efforts across enterprise teams.
Establish and maintain the systems, tools, and communication protocols needed for rapid, coordinated crisis and emergency management.
Own foundational documentation, hygiene, and/or audit of plans, playbooks, roles, etc.
Serve as Crisis Coordinator during enterprise‑level events, running crisis calls and driving clarity on decisions, owners, and impacts.
Refine our severity model, activation criteria, triggers, and escalation pathways, integrated with Safe@ (GSOC) and existing process.
Build and maintain a Crisis Playbook and Toolkit, including scenario playbooks, checklists, templates, etc.
Support stakeholder and executive communications before and during crises by building and enabling channels, tools, and templates with key XFN partners.
Track decisions, actions, dependencies, and accountabilities during events, and ensure they are captured for follow‑through and learning.
Design and lead an exercise program—from drills to leadership tabletop simulations—to validate plans, stress‑test roles and responsibilities, and strengthen XFN coordination.
Develop, deliver, and track targeted training and awareness for crisis roles, XFN partners, and internal enterprise security teams, ensuring role clarity and readiness.
Support broader readiness and preparedness efforts in partnership with EHS, HR, Engineering and other stakeholders.
Lead after‑action reviews following significant events; identify root causes and key lessons, and drive concrete improvements to frameworks, playbooks, training, escalation criteria, and processes.
Conduct discovery of existing BC and resilience activities and establish a baseline understanding of critical business functions and current continuity practices.
Define a lightweight, culturally‑appropriate BC/operational resilience target state and roadmap.
Ensure that continuity and recovery concepts are integrated into the crisis management lifecycle.
Partner with key functional owners to ensure the most material operational and strategic risks have realistic crisis plans behind them.