Manager Crew Scheduling Operations Planning and Logistics

Gridiron Air•Fort Worth, TX

7h•Onsite

About The Position

The Manager, Crew Scheduling Operations, Planning, and Logistics leads Gridiron Air’s 24/7 crew scheduling team for its worldwide Boeing 777 charter operation. Acting as the Director of Operations’ designee for crew scheduling, this manager ensures flights are covered by legal, qualified, and rested pilots and flight attendants in compliance with applicable federal regulations, company manuals, policies, work rules, and labor agreements. The role oversees day-of-operation crew coverage, tracking, and recovery; develops crew pairings and schedules; forecasts staffing needs; and leads the team responsible for crew scheduling and logistics in coordination with Operations Control, Flight Operations, Inflight, Training, Charter Sales, and Finance. The position includes managing crew recovery during irregular operations; verifying crew qualifications, training currency, rest requirements, and travel documentation; coordinating positioning travel, lodging, and ground transportation; and serving as business owner for the Crew Scheduling System. It also includes staffing forecasts, training and leave coordination, crew scheduling personnel management, compliance and recordkeeping, performance reporting, budget management, and process improvement. The manager supports safety-management activities and may perform other responsibilities based on business needs. The employee primarily works in an office and Operations Control Center environment supporting 24/7 operations. Availability outside normal business hours—including nights, weekends, holidays, and rotating on-call duty—is required, particularly during irregular operations. Occasional travel of less than 10% may be required. Occasional exposure to outside weather, including wet, humid, hot, or cold conditions, and loud noise when working outside the office is described.

Requirements

At least 3 years of crew scheduling, crew planning, or airline operations control experience at a 14 CFR Part 121 air carrier.
At least 2 years of supervisory or management experience leading crew schedulers or a comparable operations team.
Thorough working knowledge of 14 CFR Part 117, 14 CFR 121.467, and related Part 121 crew qualification and recordkeeping requirements.
Experience with crew management and scheduling systems.
Strong proficiency in Microsoft Excel and the Microsoft Office suite.
Demonstrated ability to make sound decisions under time pressure during irregular operations.
Excellent communication, conflict-resolution, and cross-functional stakeholder skills.
Ability to support the operational schedule, including nights, weekends, holidays, and on-call duties.
Ability to speak, write, and understand English.
Must adhere to Gridiron Air’s Drug and Alcohol policies.

Nice To Haves

Experience in a Part 121 Supplemental, charter, or ACMI operation.
Wide-body and international operations experience, including augmented crews and international crew logistics.
Experience building crew pairings and forecasting staffing, headcount, and training needs.
Experience applying pilot or flight attendant collective bargaining agreements.
Bachelor’s degree in Aviation Management, Business, Operations, or a travel-related field.

Responsibilities

Manage daily crew scheduling operations 24 hours a day, 365 days a year, ensuring legal, qualified, and contract-compliant crew coverage.
Lead crew recovery during irregular operations, coordinating with Flight Followers, Maintenance Control, and the Director of OCC.
Ensure compliance with flight, duty, and rest limits, fatigue policies, and applicable regulations for pilots and flight attendants.
Ensure crew assignments reflect current qualifications, training, medical certificates, travel documents, route qualifications, and pairing restrictions.
Coordinate crew logistics for worldwide operations, including deadhead and positioning travel, hotels, ground transportation, and international entry requirements.
Own the Crew Scheduling System business processes, including user access, schedule-change controls, data audits, and emergency backup procedures.
Provide after-hours leadership during irregular operations and emergency response activities as required.
Build and publish crew pairings, monthly schedules, reserve coverage, and bidding processes for the charter program.
Forecast pilot and flight attendant staffing needs and recommend hiring and training class sizes.
Partner with commercial teams to evaluate crew availability, legality, and cost for proposed charters and business opportunities.
Coordinate initial, recurrent, upgrade, and IOE training schedules with the Training Department.
Administer vacation and leave planning, bidding or preference processes, and schedule-change procedures.
Hire, train, coach, and manage Crew Scheduling personnel; oversee staffing levels, shift coverage, and overtime.
Apply crew work rules, scheduling guidelines, company policies, and applicable collective bargaining agreements; resolve scheduling issues and disputes with crew representatives.
Develop and maintain crew scheduling procedures and training curricula, and propose revisions to OCM Chapter 17 for approval and FAA coordination.
Maintain accurate and complete crewmember flight, duty, and rest records and support FAA inspections and internal audits.
Establish and report crew-scheduling KPIs, investigate crew-related delays and cancellations, and drive corrective actions.
Manage the crew scheduling department budget, including labor, hotels, travel, and related costs, in partnership with Finance.
Lead process improvements involving tools, systems, and planning methods.
Understand and carry out safety-management responsibilities, identify and report hazards and deficiencies, and raise safety concerns.
Perform other responsibilities as assigned based on business needs and changing company priorities.