Manager Crew Resources (Alaska Railroad)

State of Alaska•Anchorage, AK

9d•Hybrid

About The Position

Coordinate and efficiently manage train and engine crews to support the ARRC, specifically the Transportation, Crew Dispatch, and Timekeeping functions. This includes ensuring that required staffing is available to execute the business and operational plans through interdepartmental communication and coordination. Plan and manage staffing levels, assuring that they are budgeted accordingly, consistent with the requirements for a safe, efficient and profitable rail transportation system that is in compliance with the applicable laws, regulations and industry standards. Manage extra board staffing levels to maintain acceptable guarantee and penalty premium payments. Provide oversight and assist in the development and structuring of training, change management, hiring and scheduling of the crew management and timekeeping departments. Manage Train and Engine Service Transportation Support Technician (TST) daily terminal activities to guarantee the full range of transportation and customer related services are accomplished. Supervise, mentor and coach employees to hone and develop skills, and an understanding of how their role supports the overall ARRC vision. Work with and develop relationships to create positive solutions in the matters of change management, discipline, grievances, and other pertinent issues.

Requirements

Extensive knowledge of a wide variety of railroad operations.
Strong work ethic, solid business ethics, and strict compliance to ARRC Policies and Procedures.
Knowledge of operating rules, regulations, standards and processes.
Knowledge of the principles, policies and procedures associated with capital and operating budget development and execution.
Working knowledge of contracts and management fundamentals.
Knowledge of principles, policies, and procedures in the areas of safety, and demonstrate adherence to safety requirements, setting an example to co-workers and subordinates.
Ability to lead and motivate people, even under adverse conditions.
Knowledge of collective bargaining agreements.
Demonstrated ability to lead people and achieve results through others.
Ability to organize and manage multiple priorities.
General knowledge of computerized information systems.
Valid driver's license.
High school or GED equivalent is required.
Five (5) years of railroad operating experience, three (3) of which were at a management level, is required. Railroad experience may substitute for management requirement on a year-for-year basis.

Nice To Haves

General knowledge of train operations, schedules and activities preferred.
Previous experience working with OIS, TRMS and ARRC’s timekeeping system preferred.
General understanding of crew calling activities to ensure maximum and efficient utilization of extra board employees, daily calling of crews, accurate bidding and bumping activities, job bulletining, job reassignments and accurate records of employees in leave status preferred.
A Bachelor’s or Associates degree in Business Administration, Logistics or related field is preferred.
A combination of education and related experience is preferred.
A minimum of two (2) years ARRC operations experience and three (3) years of supervisory experience is preferred.

Responsibilities

Support Transportation, Crew Dispatch, and Timekeeping staff in planning, coordinating, establishing and successfully executing ARRC business objectives, operating goals and corporate policies.
Manage overall staffing needs including the extra boards ensuring that the crew requirements are met.
Analyze business and operating situations, recommend and provide appropriate solutions and/or ideas to remedy deficiencies in service, operations or any other function of the organization. Direct the action to remedy the deficiencies when necessary.
Manage and provide oversight for all crew dispatching activities including adequate T & E personnel coverage, leave time, project codes and pay rate information, hours of service, job bulletins, assignments and seasonal layoffs.
Manage and provide oversight for TST employees, ensuring the logistical needs for both internal and external customers are being met courteously and efficiently.
Ensure that the costs are being assessed, attributed to and attached appropriately for the service provided.
Supervise Crew Dispatch and Timekeeping employees in all activities which include but are not limited to train crew scheduling and customer service operations.
Manage the crew dispatch office to ensure daily staffing assignments of T&E employees are handled in compliance with existing union contractual parameters.
Implement changes in work processes and procedures to comply with changes in the labor agreement.
Responsible for the implementation of computerized time-keeping/payroll and crew calling systems to facilitate crew calling and Hours of Service (HOS) rest periods and employee availability.
Manage Transportation Department hiring and training programs to ensure required staffing levels are provided by highly skilled and qualified employees.
Provide support and direction in contractual grievance procedures and discipline assessments.
Interface with the Human Resources Department in matters of discipline, grievances and arbitration matters for represented employees.
Participate in and represent the ARRC in contract negotiations.
Build and develop cooperative relationships with union leadership with a goal of finding mutually satisfactory resolutions to issues.