Manager, Cortland Front Door Waste - Atlanta, GA

Cortland • Atlanta, GA

1d • Onsite

About The Position

As a Manager, Cortland Front Door Waste, you'll lead and develop a team of Front Door Waste Technicians while overseeing front‑door waste operations across your assigned communities. You’ll own scheduling, service quality, compliance, and reporting to ensure every property maintains Cortland’s standards of cleanliness, safety, and resident experience.

Requirements

• High school diploma or equivalent required
• 2+ years’ experience in waste services, facilities operations, or similar service environments
• 1+ years’ of supervisory or people‑leadership experience
• Strong understanding of EPA, OSHA, and waste‑handling safety requirements
• Effective communication, coaching, and conflict‑resolution skills
• Ability to manage schedules, labor budgets, and productivity across multiple locations
• Comfortable working outdoors and in varying weather conditions
• Ability to climb stairs, walk long distances, and lift up to 50 lbs
• Valid Class E driver’s license and ability to drive locally between properties
• Personal smartphone (Android 2.2+ or iPhone iOS 4.3+) with data plan and active email for documentation

Nice To Haves

• supervisory or technical training preferred
• bilingual ability is a plus

Responsibilities

• Interview, hire, and lead new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety.
• Facilitate new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety.
• Provide regular feedback, performance documentation, and support to reinforce expectations and accountability.
• Promote a positive, collaborative team culture focused on safety, service, and operational excellence.
• Create and manage daily and weekly schedules for service teams to ensure timely coverage across all assigned communities.
• Approve time sheets and verify that routes and communities are serviced as scheduled.
• Manage a labor budget based on the number of assigned properties, making staffing adjustments as needed.
• Oversee daily service logs, app‑based documentation, and company reports to ensure accuracy, completeness, and timely delivery to community teams and the Director of Cortland Front Door.
• Lead new community launches, including distribution of containers and initial service setup.
• Inspect communities regularly to ensure resident compliance, service team compliance, and adherence to Cortland standards.
• Enforce, promote, and train team members on all EPA, OSHA, and company safety policies.
• Report all safety incidents thoroughly and promptly, following established protocols.
• Maintain accurate community, associate, and operational records.
• Serve as the primary operational contact for property managers and onsite teams.
• Address service escalations promptly and professionally.
• Partner with property teams to adjust service needs, resolve resident compliance issues, and maintain continuous service quality.
• Maintain inventory of supplies (PPE, containers, waste stations, tools) and ensure proper usage across the team.
• Drive to the warehouse as needed to replenish supplies or equipment.
• Ensure that vehicles, carts, compactors, and tools are properly maintained and safe to operate.
• Coordinate repairs or service requests and reduce equipment downtime.

Benefits

• Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace.
• We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law.
• Cortland is a drug-free workplace.
• Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED