Manager, Corporate Lending Operations

Westpac Group•New York, NY

5d•Onsite

About The Position

This opportunity sits in our New York office working for Westpac Institutional Bank (WIB), the division of Westpac, which services the needs of our corporate, institutional, and governmental clients. WIB & Group Treasury Operations (WIBGTO) service customers across the New York, London & Frankfurt Branches providing operational support for Corporate Lending Products, and service support for Corporate Lending customers. The Manager will develop a high performing team focussed on delivering market leading service for our internal and external Westpac Institutional Banking (WIB) customers, and operational excellence. The six team members in New York perform Lending Service, Corporate Lending Operations, and manage limits in Credit Connect for our corporate lending customers.

Requirements

Knowledge of corporate lending is beneficial
Operational experience would be highly beneficial
Ability to work on a variety of tasks and prioritise accordingly
Ability to make decisions and own them
Strong communication skills
Team Leadership

Nice To Haves

Bachelor’s Degree in a relevant field preferred e.g. Business, Finance, Accounting

Responsibilities

Build a risk aware culture within the team that includes a “no surprises” approach.
Actively contribute to the daily servicing requirements and suggest ways to improve service levels and operational efficiency (IGNITE).
Create a collaborative culture which clears the way to work effectively within the WIB Delivery Unit.
Manage the deal origination, loan, and settlement processing in Credit Connect and LoanIQ.
Resolve lending issues related to London, Frankfurt, and New York Branches.
Partner with Product, Treasury, and Relationship Managers to ensure customer deliverables are met.
Plan and manage resources effectively to cover planned and unplanned leave.
Ensure customer complaints are logged in Solve It and resolved promptly.
Ensure Incidents and Issus are raised in JUNO within 24 hours and remediated to closure.
Conduct monthly 1:1’s with direct reports and implement development and succession plans for the team.