manager, corporate communications
About The Position
As a manager on the Global Communications team, you will play a critical role in safeguarding and strengthening Starbucks’ reputation during moments that matter most. You will help lead integrated, high‑impact communications—particularly across digital and social platforms—with a focus on issues management, crisis response, and brand reputation protection. This is a fast‑paced, highly visible role for a communications leader who thrives under pressure, brings sound judgment to complex situations, and knows how to translate strategy into clear, decisive action. You are both a skilled social media strategist and a strong storyteller, able to shape narratives, manage risk, and build trust with stakeholders inside and outside the company.
Requirements
- Experience (5+ years) driving proactive narratives on corporate, campaign, advocacy-based or agency communications teams.
- Proven media relations and writing capabilities.
- Demonstrated expertise in managing reputation online and in the digital eco-system.
- An understanding of reputation-driven communications.
- The ability to influence, inspire and collaborate with cross-functional teams
Nice To Haves
- A calm, confident communicator who brings clarity, sound judgment, and empathy to complex or challenging situations.
- An experienced social and digital strategist who understands how conversations move, escalate, and influence perception in real time.
- A collaborative partner who can navigate ambiguity, align diverse stakeholders, and drive decisions forward.
- A strong writer and editor with a sharp instinct for tone, timing, and audience.
- Someone who is motivated by purpose and responsibility—and who takes pride in being an advocate and defender of brand trust.
- Experienced and enjoys engaging with reporters, editors, platform and channel owners, partners (employees) and key stakeholders.
Responsibilities
- Drive digital and social communications strategy for issues and crises, ensuring Starbucks’ voice is timely, consistent, and aligned with our values across all channels.
- Serve as day‑to‑day support for issues and crisis communications, coordinating cross‑functional teams and guiding response from identification through resolution.
- Develop and execute integrated communications plans and campaigns that protect and elevate brand trust across owned, earned, and paid media.
- Monitor, assess, and respond to emerging risks and issues across social, digital, and media landscapes, recommending proactive or corrective actions.
- Provide real‑time strategic counsel and risk guidance to senior leaders and cross‑functional partners during high‑pressure, rapidly evolving situations.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
