Manager, Corporate Communications and Public Relations (Global Hospitality) - Hybrid AZ

Best Western Hotels & Resorts • Phoenix, AZ

7d • Hybrid

About The Position

As the Manager of Corporate Communications, you will take a leadership role within the BWH® Hotels internal communications function, developing and executing communication strategies for companywide initiatives across our 18 brands and more than 4,000 hotels worldwide. Based in Phoenix, you will report to the Senior Director of Corporate Communications. Working alongside the Senior Director of Corporate Communications, this position requires significant collaboration to tailor and deliver effective messages. We seek a creative storyteller with an eye for detail and a passion for creating compelling narratives. Ideal candidates bring at least five years of experience in internal and external communications, demonstrating the ability to manage multiple projects in a dynamic environment.

Requirements

• Experience leveraging artificial intelligence (AI) tools and technologies to enhance communication strategies, streamline content development, improve audience engagement and support data-driven decision-making.
• Proficiency with creative and design platforms, such as Adobe Express, Canva, CapCut and related tools, to develop compelling visual content across digital, social media, internal communications and corporate storytelling initiatives.
• Experience supporting executive leaders, including developing thought leadership content and executive communications strategies.
• A self-starter with the proven ability to lead multiple projects in a deadline-driven environment.
• Demonstrates exceptional writing, editing and strategic communication skills, with experience crafting compelling narratives across platforms.
• Experience in handling complex, confidential projects with professionalism.
• Prior experience developing and deploying recurring internal communications through email marketing and employee communications platforms, such as Campaign Monitor and Adobe Workfront.

Nice To Haves

• 5+ years of experience in corporate communications, journalism, public relations or marketing.
• BA/BS bachelor’s degree in communications, marketing or a related field.

Responsibilities

• Serves as editor-in-chief of our hotelier-facing newsletters. Responsible for working cross-functionally to draft and edit content, and ensuring content is engaging and aligned with organizational goals.
• Creates best-in-class communications campaigns to advance the strategic initiatives of our leadership team, including video scripts, change management communications and more.
• Drafts various communications, ensuring consistent messaging and brand voice across internal communication vehicles.
• Manages internal communications workflow, including stakeholder approvals, preparing email campaigns and overseeing distribution lists.
• Supports multiple executives’ LinkedIn strategies, including the development and execution of an annual cadence of content.
• Leverages AI and analytics and engagement metrics to plan, execute, optimize and measure the effectiveness of employee and stakeholder communications.
• Partners with stakeholders to identify communication needs, develop project plans, establish deadlines and monitor progress on various initiatives.
• Manages multiple internal communications projects simultaneously, ensuring they are completed on time, within scope and advance business goals.
• Regularly reports on project outcomes, identifying efficiencies in internal communications practices and adopting new tools and technologies as needed.
• Stays current on the latest communications trends and best practices, identifying opportunities for innovation and creative storytelling.
• Contributes ideas and is not afraid to be bold.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree