Manager, Corporate Collections

City of Brampton•Union, NJ

4d•Onsite

About The Position

Reporting to the Senior Manager, Revenue, this position is responsible for the management and direction of all collection activities for defaulted Provincial Offence Act (POA) fines, non-parking Administrative Monetary Penalty (AMPS), tax accounts in arrears, and miscellaneous receivables owed to the City. In addition, this position is responsible for all administrative aspects of the Tax Collection, POA, and General Receivables sections. This individual provides leadership, strategic direction, and overall staff development within the Corporate Collections area. The individual will be required to either personally represent the Corporation or co-ordinate representation in dealings with external agencies, various clients, legal proceedings and appeal hearings. Provides direction, guidance and skills development to non-union and union staff.

Requirements

Post secondary degree in Business Administration or other relevant discipline
5 years senior supervisory experience in a unionized environment
Collection experience is required

Nice To Haves

Completion of a CPA designation (CA, CMA, CGA) is considered an asset
Sound knowledge of The Municipal Act with exceptional understanding of Taxation and Tax Collection requirements
Knowledge of public sector operations and PeopleSoft financials modules are an asset
Excellent organizational skills with acute attention to detail
Exceptional communication skills along with superior report writing, performance and work record

Responsibilities

Manage all operational and administrative aspects of the tax arrears, defaulted POA fines, Non-parking AMPS and general accounts receivable billing and collection processes including supervision, hiring, guidance and direction of staff
Review and initiate staff development activities
Monitor/ coach area supervisory staff to ensure that proper priorities and service levels are established and maintained
Recommend, plan, develop and implement new or innovative procedures to improve efficiency and the overall success of collection activities
Recommend and implement changes to Corporate Policies and Standard Operating Procedures as required
Provide leadership to ensure high productivity to realize corporate priorities
Manage debt collection activities undertaken by both internal staff and on behalf of the City by external service providers, such as collection agencies and bailiffs
Ensure accuracy of commissions paid to external collectors
Ensure that all collection activities are compliant with applicable legislation, Municipal Act, City policies and By-laws, and Memorandum of Understanding with the Ministry of the Attorney General for POA fine activities
Manage the Tax Sale process in strict compliance with the requirements of the Municipal Act, Ontario Regulations, and court precedent
Represent the Department/City in meetings with internal and external customers, suppliers, tribunals, legal proceedings, professional associations, and municipal and provincial governments
Responsible for the accuracy and balance of the Accounts Receivable system
Ensure a proper system of internal controls are in place for entries to TXM 2000 tax system, CAMS, the Integrated Court Offences Network (ICON), the Accounts Receivable system and related General Ledger entries
Review and authorize cheque requisitions and reconciliations for the distribution of the POA fines collected on behalf of other municipalities and government agencies
Responsible for the approval and posting to the general ledger of journal entries for POA revenue and general accounts receivable
Review doubtful accounts and make annual financial provision for doubtful allowance in the general ledger
Responsible for identification of uncollectable accounts (POA, property tax and general accounts receivable) and preparation of Council reports for write-off of accounts
Prepare reports as required for Council information and approval
Prepare and monitor the annual budget for all accounts under Corporate Collections responsibility
Prepare related schedules of annual Financial Information Return (FIR) as needed
Establish and maintain a high level of professional customer service in balance with effective collection processes
Responsible for managing the procurement process (Request for Proposal, Request for Quote) and administer contracts with external vendors related to the operation of the Collections unit
Collaborates with systems administrators and vendors in preparation of business requirements, testing and deployments of any new software for the Collections unit
Establish and maintain a high level of professional customer service in balance with effective collection methods
Provide assistance/backup to Supervisor of Tax Collection and Collections Group Leader as required
Ensure that records retention is in compliance with legislative and by-law requirements