Manager, Control Center

American Airlines • Chicago, IL

19h • Onsite

About The Position

Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance. This role is a part of the Control Center team within the Airports group. The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

Requirements

• Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
• 5+ years of leadership operational experience leading people or relevant experience
• Substantial experience in both RES and DECS
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
• Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
• Ability to be self-driven, highly motivated, creative, and results-oriented
• Ability to work well under pressure and a variety of work schedules
• Ability to effectively collaborate with stakeholders across different departments
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Nice To Haves

• Airport Control Center or Integrated Operation Center Experience

Responsibilities

• Oversees the activities of AA employees who perform the movement of aircraft
• Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
• Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
• Remains available and flexible to pivot in realtime based on operational needs
• Monitors station arrival/departure dependability performance while analyzing trends
• Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
• Adjudicates properly the Delay Code Handbook and AYR procedures
• Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
• Works rotating/flexible shifts as operationally required
• Performs other duties as requested while adjusting to operational needs
• Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
• Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
• Lead and manage the execution of Emergency Action plans

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager