Manager, Continuous Improvement

Hub Group•Saint Louis, MO

13d•Onsite

About The Position

This role involves managing and developing top strategic accounts, advancing opportunities across divisions, and acting as a liaison between customers and the development team. The position requires close collaboration with sales and marketing to identify new customers and nurture existing relationships through strategic account management. A key responsibility is to maintain a continuous pipeline of business development opportunities, conduct meetings to oversee customer issue management, and manage the new customer onboarding process. The role also includes ensuring customer reporting is completed, overseeing daily activities of on-site representatives to meet strategic goals, and championing employee development through training and coaching. Other duties may be assigned.

Requirements

Must be a self-starter with the ability to communicate and interface effectively with all levels of the Hub organization, its customers and carriers in a manner that consistently produces results
Excellent verbal and written communication skills are required
Proficiency with software programs such as MS Products
Strong organizational, time management and analytical skills are required

Nice To Haves

Managerial experience is strongly preferred
Experience in process mapping is preferred
Experience in the transportation industry is preferred
Possession of a Bachelor’s Degree from an accredited college or university is preferred

Responsibilities

Manage and develop the company’s top strategic accounts
Advance existing and new opportunities for all divisions of Hub Group
Act as a communication liaison between customers and the development team
Work closely with sales and marketing to identify new customers and develop relationships with existing customers through the strategic account management (SAM) process
Develop and maintain a continuous stream of pipeline opportunities for business development
Conduct meetings and planning sessions to supervise the management of customer issues
Oversee and conduct new and existing customer solicitation
Manage the new customer on-boarding process
Ensure that customer reporting is being conducted across all functions
Manage and oversee the daily activities of customer on-site representatives to ensure they are not only meeting, but exceeding both the customer’s and Hub Group’s strategic goals and maximizing their full potential
Champion the continued development of employees through internal and external training and coaching