Manager, Continuous Improvement
About The Position
The Continuous Improvement Manager collects, compiles and analyzes performance data to advance system effectiveness, improve efficiencies and improve business processes. The role involves monitoring, analyzing, and interpreting performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes. The manager will utilize databases, management information systems, and reporting tools for data extraction and analysis. Collaboration with the Board Performance Department is key for advancing processes and implementing improvement plans. Additionally, the role includes designing tools for performance tracking, consulting on policies and procedures, and managing databases and data integrity requests.
Requirements
- Knowledge of workforce development, economic development, business intelligence and trends, and project management.
- Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
- Knowledge of work experience in a performance-based environment, public or private sector, the ability to analyze and interpret information and data and provide relevant feedback for action.
- Knowledge of word processing, spreadsheet, technology and computer skills.
- Exceptional customer service and interpersonal skills.
- Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
- Excellent verbal and written communication skills.
- Ability to use statistical methods to analyze and interpret information and data and provide relevant feedback for action.
- Ability to work with complex and extensive databases and identify deficiencies.
- Bachelor’s Degree from an accredited university or college in a relevant field of study required.
- Five (5) years of relevant experience, to include three (3) years of supervisory experience preferred.
- Additional relevant experience may be considered in lieu of required education.
- Valid driver’s license and proof of insurance with good driving record.
Nice To Haves
- three (3) years of supervisory experience preferred
Responsibilities
- Monitors, analyzes and interprets performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes.
- Uses all databases, management information systems and related reporting systems and tools to extract, compile, analyze and interpret performance data.
- Collaborates with the Board Performance Department to advance processes and realize performance improvement plans, corrective action plans and system or technical enhancements.
- Designs and develops tools for tracking performance, monitoring outcomes and supporting business objectives.
- Consults, interprets and ensures policies and procedures comply with business requirements, procedures and/or improvement plans.
- Manages systems, databases and data integrity requests, to include, review and processing changes/deletions and information requests of customer records.
- Performs other related duties as assigned.
Benefits
- Health Insurance (with low cost options for employee-only plans)
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) with 100% Employer Match of up to 6% of individual contributions
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
