Manager, Continuous Improvement, Quality & Training

Straumann • Andover, MA

4d • Hybrid

About The Position

The Continuous Improvement & Quality Manager will be responsible for upholding the overall quality of the inventory and processes performed in the NAM supply chain and logistics department. This position will play a key role in developing and sustaining a continuous improvement culture amongst all the logistics teams to ensure the operations are meeting customer demand in a timely and accurate manner. This position may involve handling of human tissue products.

Requirements

• Bachelor’s degree in Industrial Engineering, Engineering Management, Supply Chain Management, or related field
• 3+ years working in a logistics and/or manufacturing environment
• 3+ years of experience working with data analysis methods and tools
• 3+ years implementing Lean Six Sigma practices in operations environments
• 3+ years managing operations teams
• 3+ years of experience using robust project management tools, systems and implementation of large-scale projects

Nice To Haves

• Strong analytical, organizational decision-making skills
• Lean six sigma green belt certified or higher
• Strong interpersonal skills to effectively interact with all teams and levels of business
• Superior presentation skills and good facilitation skills
• Experience in an FDA regulated facility or other similarly highly regulated facility
• Experience with SAP systems
• Experience with Automated systems like Robots, Conveyor systems & other Material Handling solutions

Responsibilities

• Develop a team of inventory control and quality specialists who will ensure inventory movements are done accurately, processes and procedures are followed, and shipping errors are minimized
• Perform root cause analysis of inventory discrepancies and collaborate with other logistics teams on how to implement long term solutions
• Organize and execute the annual inventory cycle count planning process in accordance with the corporate procedures
• Oversee the quality of the goods receipt, picking, packing and cycle counting processes to ensure material is entering and exiting the warehouse accurately and timely
• Utilize SAP to generate reports, analyze metrics and conduct investigations with regards to inventory quality
• Prepare the department and ensure readiness of operational audits that may occur in any and all logistics areas
• Serve as a key liaison between the Supply Chain & Logistics team and the Regulatory Affairs team to ensure there is alignment on overlapping quality commitments between departments
• Develop and maintain a culture of operational excellence and continuous improvement across all logistics teams and shifts
• Utilize SAP to analyze data, identify trends, and optimize process within the supply chain and logistics workflows
• Build KPI dashboards that are applicable to operational processes and outline areas of improvement
• Implement lean tools and methodology into the supply chain personnel and project plans (A3 thinking, PDCA, 5S visual management, 8 wastes, DMAIC, value add vs. nonvalue add, etc.)
• Coordinate with all logistics teams (US warehouse, CAN warehouse, supply chain, education logistics, returns, digital logistics) to structure projects and outline improvement needs
• Implement project management techniques and methodologies to drive transformative results throughout the department
• Drive high performance by collaborating with cross-functional teams such as Finance, Regulatory Affairs, Customer Service, Data & Tech, Business Excellence, and Global E2E Supply Chain.
• Execute on cross-functional projects with focuses on efficiency, cost effectiveness, and customer quality
• Hire, supervise, schedule, and train Inventory Control team members across all shifts.
• Conduct performance evaluations, set goals, and provide training and development opportunities for team members
• Monitor team performance and provide regular feedback to improve productivity and efficiency.
• Foster a positive and collaborative team environment that aligns with company culture and values.

Benefits

• Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
• Generous PTO allowance - plenty of time to recharge those batteries!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager