Manager, Content Development and Internal Training

ZEISS•Hebron, KY

About The Position

How many companies can say they’ve been in business for over 179 years? Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What's the role? The Manager of Content Development and Internal Training is responsible for the design, development and ongoing maintenance of all training curriculum and content to support ZEISS Vision Care US. This role leads the creation of training curriculum and materials, including job aids, self-paced online modules, presentation decks, checklists, exercises, workbooks etc for employees and ECPs. The Manager of Content Development and Internal Training works in close partnership with the Manager of Field Training, Sales Leadership and Marketing to ensure all content is aligned with business objectives, reflects current product information, and equips customers, the sales force and other internal teams for success. The Manager of Content Development and Internal Training also owns all aspects of the new hire onboarding program, including curriculum design, content development, logistics coordination, scheduling and ongoing program evaluation, ensuring a consistent and high-quality onboarding experience that accelerates new hire productivity and time-to-performance.

Requirements

Bachelors degree in related field preferred
ABO, Valid driver’s license, ABO & ABO Speaker, ATD or similar L&D certification preferred
A minimum of 3 years of optical sales experience.
A minimum of 5 years of professional experience in training content development, instructional design or learning and development.
Prior experience working as a sales representative.
Familiarity with the Challenger Sales Methodology.
Familiarity with Salesforce.
Demonstrated experience designing and developing curriculum for sales or commercial teams, including eLearning, facilitator-led training and blended learning approaches
Proven experience with LMS platforms and digital content development tools (e.g., Articulate, Adobe Captivate, or equivalent)
Sales and/or training experience to the Eye Care Professional preferred
Ability to take initiative and ownership for project creation and effectively execute while utilizing effectiveness assessments along with improvement as appropriate
Trainer certifications with recognized vendors to align with company and department objectives and initiatives
Understanding of Rx lab operations is desired
Excellent facilitation management and interpersonal relationship skills
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
Strong analytical and organization diagnosis skills
Exceptional knowledge of product, deep understanding of market
Demonstrated ability to take initiative and work independently, in a team environment and work effectively at all levels of the company.
Act with integrity and demonstrates ethical behavior in all matters with all stakeholders.
Maintain a high level of energy, enthusiasm, engagement and commitment to action.
Outstanding oral and written communication skills including presentation skills, strong project management skills required
Demonstrated proficiency in Microsoft Office applications including Word, PowerPoint, Outlook and Excel

Responsibilities

Own the end-to-end design and development of sales training content, including curriculum architecture, course materials, self-paced online modules, facilitator guides, job aids and workbooks.
Lead the development and ongoing maintenance of all content, including new employee and customer onboarding curriculum, ensuring content is current, engaging, and aligned with company and department objectives.
Develop and manage product training content in partnership with Marketing and Sales teams, translating technical product knowledge into effective sales learning materials.
Establish and maintain syllabus and curriculum frameworks, program objectives, and learning outcomes across all assigned training programs.
Design and implement testing processes for all internal training programs, including assessments, knowledge checks and proficiency benchmarks.
Develop program metrics and implement monitoring systems to track content utilization, learner completion, knowledge retention and business impact.
Build ROI frameworks and efficacy measures to assess the effectiveness of training content and programs, and regularly report findings to leadership.
Regularly audit and update existing training content to ensure accuracy, relevance and alignment with current products and sales strategies.
Collect, synthesize and act on field-based insights from the Manager of Field Training and Sales Leadership to continuously improve and prioritize content development efforts.
Manage the internal training calendar, coordinating content delivery for internal team education, product launches and process updates.
Oversee the company learning portals, managing content uploads, user access, reporting and program administration.
Perform other duties as assigned.