Manager - Conservation & Load Mgmt

Iberdrola•Orange, CT

1d•Onsite

About The Position

Responsible for leading and supervising a Demand Response (DR) team within the Delivery of Programs and Products organization. This role oversees the planning, execution, and performance of Demand Response programs across residential and commercial and industrial customer segments, with accountability for event execution, load reduction performance, and alignment with regulatory and system reliability objectives. Manages the day‑to‑day operations of the assigned Demand Response team, including program delivery, vendor and platform oversight, budgeting, regulatory coordination, technical and engineering support, project management, and performance measurement and reporting. Provides leadership, direction, and coaching to a team of approximately 2 to 5 direct reports, ensuring clear accountability for results, continuous improvement, and adherence to internal controls and regulatory requirements. Partners closely with cross‑functional stakeholders including Operations, Engineering, Regulatory, IT, Finance, Legal, and Customer organizations to define business requirements, resolve issues, and implement solutions that support reliable Demand Response program delivery. Responsible for identifying, prioritizing, communicating, and documenting risks, issues, and improvement opportunities across the end‑to‑end Demand Response lifecycle. The position reports to the Senior Manager of Delivery Programs and Products and supports Demand Response activities across multiple operating companies. The role is accountable for driving Demand Response outcomes that deliver customer value, support system reliability, and meet regulatory and performance expectations.

Requirements

Bachelor’s Degree in Business, Engineering, Economics or a related field with a minimum of 5 years relevant experience preferred.
Associates Degree with a minimum of 10 years relevant experience required.
Proficient in Microsoft Excel, Word, and Power Point applications is required
The position requires leadership skills, analytical thought processes and the ability to work well with other groups within Customer Service, Gas Operations, Legal, Regulatory, and Engineering.
Partner and interact with Regulators, Municipal Leaders, and other policy makers as required
Knowledge of Gas and Electric Rates
Prior knowledge of customer facing electric and natural gas energy efficiency programs strongly preferred
An understanding of the regulatory process and environment, including the regulatory filing process
Knowledge of residential and commercial/industrial building systems and industrial processes, evaluation, measurement and verification (EM&V), general marketing principles and market research techniques
Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
Strong analytical, interpersonal, verbal and written communication skills.

Nice To Haves

Experience with Salesforce, SAP CRM, and/or other sales tracking Systems.
Experience with Customer Service business processes.
Experience directing or managing a large group of employees
Certified Energy Manager or Certified Measurement and Verification
Professional or Certified Demand Side Management Professional preferred

Responsibilities

Manage and provide guidance to assigned functional group within the CLM Delivery team to maximize delivery effectiveness for the benefit of customers and shareholders
Establish, maintain and leverage high level relationships with outside parties who influence CLM programs and services. (EEB, NYSERTA, PUC's, Legislature, NEEP, etc.)
Administer agreements with vendors, contractors and trade allies as needed to support CLM and technical service areas.
Work closely with Customer Communications to develop appropriate CLM marketing to improve delivery and success of product and service offerings.
Provide supervision, coaching, counseling and performance feedback to team members. Handle routine personnel issues.
Contribute to establishing and maintaining a work environment that is customerfocused, recognizes achievement, rewards high performance, and promotes opportunity.
Support and initiate training efforts to help strengthen employees’ skills and knowledge to help advance their careers, strengthen the organization and contribute to Avangrid’s goal attainment.
Identify and implement streamlining and improvements to achieve maximum results. Monitor results and direct appropriate modifications in process design and procedures to keep goals on target.
Assist senior manager to define, measure and improve Customer satisfaction levels through CLM product offerings.
Implement strategies to promote CLM program offerings through trade shows, community activities and events and personal contacts.
Maintain familiarity with other processes to identify products and services that enhance cross-selling opportunities.
Ensure that all activities and processes are in compliance with Sarbanes Oxley, Avangrid's business code of conduct, Rules of Employment and all other pertinent company policies.
Assist in the establishment of resource requirements, implementation of technology, goals, objectives required to promote a clear direction and improve efficiency/reliability of processes.
Collaborate with regulators, and other internal stakeholders to implement system changes to meet compliance initiatives and changing customer and market expectations.
Support and advocate on behalf of the Company through testimony and discovery processes.