Manager, Compliance & Risk

TrueML•San Francisco, CA

1d•$100,000 - $140,000•Remote

About The Position

As the Manager, Compliance & Risk, you will serve as the operational backbone of our Legal, Audit & Compliance department. Reporting to the Director of Compliance & Risk, your critical goal is to lead day-to-day operations across continuous compliance monitoring, audit execution, client due diligence (DDQs), and emerging payments/KYB workflows while ensuring our AI-driven SaaS platforms meet the highest regulatory standards.

Requirements

5+ years of progressive compliance, risk, or audit experience in fintech, SaaS, or financial services.
3+ years of direct people management.
Deep operational understanding of consumer financial protection regulations (FDCPA, TCPA, GLBA, Reg F, BSA/AML) and payment/banking standards (Nacha, PCI-DSS).
Hands-on experience administering GRC tools, advanced Jira/Confluence workflow management, DDQ/RFP platforms, and analytics tools (Looker, Google Sheets/Excel).
Bachelor's degree in Business, Finance, Legal Studies, Information Systems, or equivalent experience.

Nice To Haves

Industry certifications like CRCM, CAMS, CISA, or CRISC are a plus.

Responsibilities

Lead daily operations of the Compliance Management System (CMS), conduct annual risk assessments, and maintain the Risk & Control library in our GRC platform.
Coordinate end-to-end audit fieldwork for certifications (ISO 27001, PCI-DSS) and client examinations, supervising the timely completion of Due Diligence Questionnaires (DDQs).
Manage compliance for our Payment Portal, supervising Know Your Business (KYB) onboarding, transaction monitoring, Nacha rules, and card network compliance.
Execute continuous monitoring across consumer financial protection frameworks (FDCPA, TCPA, Reg F, BSA/AML) and validate root-cause corrective action plans.
Directly supervise, mentor, and manage daily workload distribution for compliance specialists and analysts, holding absolute accountability for team SLAs.
Serve as an active administrator for compliance tech tools (Jira Service Management, AuditBoard, Confluence, Responsive) and maintain executive KPI/KRI dashboards.