Manager Compliance Investigations

HCSC•Richardson, TX

3d•Hybrid

About The Position

Responsible for the effective operation of the Corporate Integrity Hotline and related responsibilities in accordance with HCSC’s Compliance Charter, Compliance Program, and U.S. Department of Justice Guidelines. Ensures timely and detailed investigation/resolution of hotline inquiries/allegations of misconduct and violations of the law. Responsible for the analysis of all reported allegations and the subsequent preparation of detailed reports for senior leadership.

Requirements

Bachelor’s degree in Criminal Justice, Legal Studies, Risk Management, Business, Human Resources, or related field and 5 years of investigative experience in a compliance environment or its equivalent involving researching and investigating inquiries OR 9 years of investigative experience in a compliance environment or its equivalent involving researching and investigating inquiries.
1 year of management/leadership experience.
Knowledge of and/or experience in Ethics & Compliance Hotline Operations, metrics, analysis and reporting.
Familiarity with external governmental agencies (i.e., EEOC, Department of Human Rights, CMS, OIG, etc.).
Knowledge of and/or experience with the 7 elements of a compliance program.
Knowledge of and/or experience in policy and procedure documentation.
Organizational decision-making and analytical skills.
Strong interpersonal skills.
Listening skills and ability to accurately document information reported.
Ability to influence processes to achieve results.
Ability to work independently, with guidance in only the most complex situations.
Support of high priority projects with highest level of confidentiality.
Effective verbal and written communication skills (Clear and concise verbal & written communication skills).

Nice To Haves

Prior Law Enforcement or Military experience.
Juris Doctorate.
Certified Fraud Examiner (CFE) designation.
Certified Compliance & Ethics Professional (CCEP) designation.
Certified in Healthcare Compliance (CHC) designation.
Proven success managing employees, fostering team development, and achieving business objectives through effective leadership.
Experience leading or conducting complex compliance, ethics, fraud, misconduct, regulatory, or workplace investigations.
Demonstrated knowledge of employment laws, workplace compliance requirements, and investigative best practices.
Strong investigative interviewing skills with experience conducting fact-finding interviews involving employees, leaders, and other stakeholders.
Experience analyzing investigative findings, assessing risk, and preparing detailed written reports for senior leadership.
Ability to maintain confidentiality while exercising sound judgment in sensitive and complex situations.
Experience managing investigations from intake through resolution, including documentation, evidence review, and recommendations for corrective action.

Responsibilities

Effective operation of the Corporate Integrity Hotline.
Investigation and resolution of hotline inquiries/allegations of misconduct and violations of the law.
Analysis of all reported allegations.
Preparation of detailed reports for senior leadership.