Manager, Community / Retail Pharmacy

Baptist Healthcare System • Louisville, KY

10d

About The Position

Baptist Health Pharmacy teams aim to optimize medication use with advanced technology and skilled personnel to enhance clinical outcomes and community health in a value-based setting. The Community Pharmacy Manager's primary role includes customer service, managing pharmacy staff, and serving as the Pharmacist in Charge (KY) or Qualifying Pharmacist (IN) for the Community Pharmacy Board permit. Responsibilities of the Community Pharmacy Manager encompass overseeing all pharmacy operations according to accredited policies, ethical standards, and regulatory requirements at state and federal levels. This role includes managing medication procurement, storage, preparation, and prescription fulfillment, ensuring high-quality patient care and operational efficiency. The Community Pharmacy Manager operates in a dynamic environment, requiring teamwork, leadership, and adaptability. Key duties also involve supervising pharmacy workflows, including prescription delivery, mail order services, technician training, and addressing operational challenges. For 340B sites, the Community Pharmacy Manager maintains comprehensive knowledge of the 340B program to ensure compliance. Additionally, collaboration with the Ambulatory Pharmacy Care Team facilitates the development and implementation of programs that promote safe, effective, and cost-efficient medication therapies for optimal patient outcomes.

Requirements

• Bachelor's degree in pharmacy required.
• Graduate of an accredited College of Pharmacy.
• 1 year of work-related experience required.
• Kentucky and/or Indiana Board of Pharmacy license in good standing based on site requirements.
• Life Support Training or Certification (ACLS, BLS, PALS, etc.)

Nice To Haves

• Master's or Doctorate of Pharmacy preferred.
• Pharmacy management experience preferred.
• Licensure in surrounding states might be necessary/preferred to fulfill job responsibilities.
• Must obtain Immunization certificate within 6 months.

Responsibilities

• Oversight of pharmacy operations and personnel.
• Staffing in the community pharmacy as required by the Board of Pharmacy.
• Evaluation of performance of community pharmacy personnel, providing regular counseling on performance and sharing documentation of exemplary and unsatisfactory work.
• Directing the orientation, training, and continuing education of all community pharmacy staff.
• Planning expenditures according to budget guidelines and recommending resources needed for the department.
• Ensuring compliance with Baptist Health policies, 340B program (if applicable), accrediting bodies, REMS compliance, third party payers (including audits), and state and federal regulations.
• Maintaining appropriate licensure for the pharmacy (e.g., DEA registration, state pharmacy license, non-resident permits if applicable).
• Supporting pharmacy enrollments (e.g., NPI, Medicare, Medicaid, third party insurers).
• Overseeing record retention in accordance with Baptist Health policies and state and federal regulations.
• Ensuring adequate control and documentation of controlled substance ordering, receiving, inventory management, and dispensing in compliance with state and federal regulations.
• Completing monthly review of OIG and GSA exclusion reporting for all direct reports to ensure appropriate action is taken to maintain compliance.
• Ensuring all pharmacy staff complete annual Fraud, Waste and Abuse and HIPAA training and overseeing compliance.
• Coordinating the development and implementation of strategies to eliminate or minimize medication errors.
• Reviewing monthly quality reporting and completing quarterly review, root cause analysis, implementing corrective actions as needed.
• Assessing the medication management system for risk points and identifying strategies to improve safety through regular team meetings.
• Planning education programs based on needs identified from quality assessment activities.
• Ensuring integrity of medications by assuring storage under proper conditions (e.g., refrigeration) and security.
• Monitoring drug shortages and implementing solutions to avoid therapy delays.
• Ensuring immunizations protocols are reviewed/updated annually, and all immunizers have current training including BLS CPR certification.
• Leading quarterly department business review with system pharmacy leadership and Director of Community Pharmacy.
• Ensuring prompt and friendly service with the patient’s well-being as the number one priority when performing all functions and duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager