Manager, Communications, Greater San Francisco and East Bay Division

Sutter Health•Emeryville, CA

22h•Onsite

About The Position

This role is a key contributor to shaping how Sutter Health connects with its audiences—bringing strategy, storytelling and execution together to inform, influence and inspire. In partnership with communications leadership, you will help design and deliver innovative, insight-driven communication strategies that engage diverse internal and external audiences. Using a proactive, research-informed and Lean-based approach, you will develop and execute integrated plans that build awareness, deepen understanding and strengthen commitment to Sutter Health’s mission, culture and strategic priorities. This role offers the opportunity to work across high-impact initiatives—translating complex business strategies into clear, compelling narratives and experiences. You will support multi-channel campaigns, events and communications that bring our brand to life through strong messaging, visuals and storytelling—ensuring consistency and integrity across all touchpoints. As a trusted communications partner, you will collaborate with cross-functional teams to provide strategic counsel and executional support that advances key initiatives, elevates Sutter Health’s distinct strengths, and protects and enhances our reputation. You will also help identify and mitigate potential issues, guide external partners and vendors, and continuously evaluate performance to improve reach, engagement and effectiveness.

Requirements

Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor's degree in Communications, English, Journalism, Public Relations (PR), or related field.
8 years recent relevant experience.
Comprehensive knowledge of strategic communications planning, social networking, graphic standards/corporate identity management, graphic design principles, news/feature/speech/online/script writing and editing techniques, publications development/production/management, principles of photography and audio/video production, audience list maintenance and special events coordination.
Thorough understanding of communications planning, graphic design and production, multi-media, brand management, publications, digital channels (web, social, etc.), special events, leadership presentations and research.
Expert communication (written and verbal) and interpersonal skills, presentation and negotiation competencies, with the ability to interpret corporate goals and translate them into an effective communications/constituent relations plan.
Business acumen and exceptional analytic skills with the proven ability to provide innovative communication solutions to complex problems and to meet business objectives.
Demonstrated understanding of regional, state, and national health care and medicine issues, Northern California current events, and cultural and health care trends.
Exceptional attention to detail with time management and organization skills, including the demonstrated ability to maintain production schedules and strictly adhere to multiple timelines and budgets.
Working knowledge of selecting/hiring third-party talent for creative services, graphic design and production, publication development and management, market research and advertising.
Proficient computer skills, including advance competency in Microsoft Office suite and a solid knowledge of graphic design, data management, and statistical analysis software.
Ability to synthesize information and ideas across a variety of subject matter areas and to create communication plans that generate an engaging and positive reader experience.
Ability to articulate a vision, translate complex business ideas into lay terms, work with staff at all levels of the organization.
Ability to assess and understand target audience attitudes, opinions, and preferences.
Ability to manage, prioritize, adapt, and drive numerous projects with multiple and rapidly changing priorities while still delivering quality communications on-time and on-budget.
Ability to foster a collaborative environment, to influence individuals or groups with diverse opinions and to enlist cooperation without direct control/authority.
Ability to negotiate effectively with staff, senior management, vendors, media partnerships, external agencies, and organizations.
Ability to identify and resolve technical, operational, and organizational problems using policies, procedures and department plan.
Ability to establish, build, and maintain effective working relationships with peers, stakeholders, executives, external agencies, consultants, and relevant industry influencers.
Accreditation in Public Relations (APR) from PRSA.

Responsibilities

Design and deliver innovative, insight-driven communication strategies that engage diverse internal and external audiences.
Develop and execute integrated plans that build awareness, deepen understanding and strengthen commitment to Sutter Health’s mission, culture and strategic priorities.
Support multi-channel campaigns, events and communications that bring our brand to life through strong messaging, visuals and storytelling.
Provide strategic counsel and executional support that advances key initiatives, elevates Sutter Health’s distinct strengths, and protects and enhances our reputation.
Identify and mitigate potential issues.
Guide external partners and vendors.
Continuously evaluate performance to improve reach, engagement and effectiveness.
Translate complex business strategies into clear, compelling narratives and experiences.
Ensure consistency and integrity across all touchpoints.