Manager, Communications

Walmart • Bentonville, AR

1d • $80,000 - $155,000 • Onsite

About The Position

The Manager, Communications & Engagement is part of the Customer Engagement Services (CES) Communications & Engagement Team. This role is responsible for developing and executing integrated communication and engagement plans that connect CES priorities to Walmart’s broader business strategy and drive measurable impact across internal and external audiences. Reporting to the Director, Communications & Engagement, this role works across CES and enterprise teams to plan and deliver communications that keep people informed, drive engagement and support the business — while maintaining clear, consistent messaging across channels. The CES Communications & Engagement Team keeps more than 3,000 CES associates across the U.S. and India informed, engaged and inspired. Our team builds and maintains communication channels, manages the CES editorial calendar, and defines our internal audiences to ensure messaging is relevant. We also lead key engagement moments like all-hands meetings, recognition programs, the CES Pulse survey and events such as Customer Service Appreciation Week and Associate Week – CES. This role connects CES priorities to the broader Walmart narrative by developing and executing communication and engagement plans that drive awareness, alignment, and engagement. You’ll partner with leaders to shape messaging, manage communication cadence, and ensure consistent delivery across channels. This is a hands-on role for someone grounded in internal communications, with the ability to turn business priorities into clear, compelling messaging for associates, leaders, and industry audiences — balancing strong editorial judgment with business fluency. It’s a role built for someone who enjoys variety; one day you may be developing SharePoint content, the next organizing an event that brings the entire CES organization together. We also embrace the use of AI as a tool to move faster, think differently, and elevate the quality and impact of our work. You’ll also work closely with CES leaders and Corporate Communications & Events to share and amplify CES priorities across audiences — from frontline associates to senior leadership and external partners.

Requirements

• Exceptional writing, editing and storytelling skills across channels (emails, briefings, video scripts, social copy).
• Experience developing and executing structured communication plans in a complex, matrixed organization.
• Ability to align communication strategies with business objectives and drive outcomes.
• Ability and comfort welcoming guests, sparking conversations, and creating a friendly, inclusive atmosphere.
• Uses emerging tools, including AI platforms (e.g., ChatGPT, Gemini, Copilot), to support content development, streamline communications work, and measure and analyze engagement.
• Ability to translate complex business updates or priorities into audience-ready language and strategic narratives.
• Comfort working with leaders, business partners and project teams in a matrixed environment.
• A self-starter who actively looks for opportunities to elevate stories and connect dots across the business.
• Bachelor’s degree in Public Relations, Communications, or related field and 2 years’ experience in corporate communications, public relations, or related field OR 4 years’ experience in corporate communications, public relations, or related field.

Nice To Haves

• 3–5 years of experience in communications, content strategy, or executive comms—ideally within large-scale organizations or matrixed environments.
• Strong portfolio of work that demonstrates executive voice alignment, storytelling, and stakeholder-focused communication.
• Advanced knowledge of Microsoft programs such as Excel, PowerPoint and SharePoint.
• Familiarity with digital internal platforms (e.g., Spark, OneWalmart, Teams), and external-facing communications tools (e.g., LinkedIn, PR support).
• Experience using modern and emerging tools, including AI platforms (e.g., ChatGPT, Gemini, Copilot), to support content development, streamline communications work, and measure and analyze engagement.
• Bachelor’s degree in communications, journalism or related field or equivalent professional experience.
• Developing digital communications or corporate digital media strategies.
• Politics, journalism, or relevant area.
• Supervisory experience or experience leading cross-functional projects.

Responsibilities

• Developing and executing integrated communication and engagement plans.
• Connecting CES priorities to Walmart’s broader business strategy.
• Driving measurable impact across internal and external audiences.
• Planning and delivering communications to keep people informed, drive engagement, and support the business.
• Maintaining clear, consistent messaging across channels.
• Shaping messaging, managing communication cadence, and ensuring consistent delivery across channels.
• Developing SharePoint content.
• Organizing events.
• Working closely with CES leaders and Corporate Communications & Events to share and amplify CES priorities.
• Using AI as a tool to move faster, think differently, and elevate the quality and impact of work.

Benefits

• Competitive pay
• Incentive awards for performance
• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Medical coverage
• Vision coverage
• Dental coverage
• Financial benefits
• Company-paid life insurance
• Paid time off benefits
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager