Manager, Communications & Creator Partnerships Job Description | NYC

Credo•New York, NY

14h•$90,000 - $100,000•Remote

About The Position

We're looking for a Communications & Creator Partnerships Manager to own how Credo shows up in the world beyond our own channels. This person manages earned media, influencer and creator relationships, Substack partnerships, and emerging channels like Reddit and LLMs — making sure Credo is part of the conversations our customers are already having in real time. This is a brand-new role at a pivotal moment. We're investing in earned content as a strategic growth lever, and we need someone who thinks like both a storyteller and a strategist. This is a remote role that may require minimal travel as needed to store locations across the US.

Requirements

4–6 years of experience in PR, communications, influencer marketing, or a combination
A genuine love for beauty — you know the brands, you follow the creators, you read the Substacks
Strong existing relationships with beauty media and/or creators
Experience managing agencies and holding external partners accountable
A storyteller's instinct — you know what makes a pitch land and what makes content spread
Comfort with data — you can track performance, read a ShopMy dashboard, and tie earned efforts to business results
An entrepreneurial mindset — this role is being built, not inherited

Nice To Haves

Experience at a fashion or beauty brand or retailer preferred
Familiarity with LLM optimization or AI discoverability strategies

Responsibilities

Own the PR strategy and day-to-day operations, from big swings to timely pitches
Drive earned coverage positioning Credo as the authority in beauty
Build and maintain relationships with key editors, journalists, and beauty media contacts
Identify and pitch story angles that are uniquely Credo's to tell
Own the influencer strategy — from briefing to execution to performance tracking
Manage the influencer agency relationship and hold them accountable to results
Identify creators who genuinely use and love Credo products and develop relationships with them
Own ShopMy as a creator monetization and attribution tool
Develop aspirational brand partnerships that make Credo gifting feel cool and culturally relevant
Own Credo's presence on Reddit, Substack, and other community-driven platforms
Develop relationships with Substack creators for editorial partnerships and gifting features
Ensure Credo shows up accurately and positively in AI-generated recommendations and LLM search
Answer questions openly in community spaces — building trust and discoverability