Manager, Commercial Regional Sales
About The Position
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. B2B Sales experience is a must. Responsible for managing, coaching, and developing Regional Sales Representatives (Hybrid Inside Sales roles) within a defined sales district. This is the first level inside sales manager, responsible for the day-to-day activities of the inside sales organization. Proactively engages with key accounts and supervises account plans. Approves special pricing and manages pricing policies within the district. Oversees and maintains documentation of builder agreements and competitive pricing agreements. Handles escalated customer issues and reports to management as appropriate. Coaches, mentor and manages the performance of inside sales representatives. Monitors metrics to make data-driven decisions on your inside sales plan. Recruit, hire, and onboard new inside sales representatives. Sets individual and team goals.
Requirements
- Requires a bachelor’s degree or an equivalent combination of education and experience.
- Requires at least 5 years of related experience. (2 years of management experience).
- Must be able to manage the work of team members to optimize performance.
- Requires expert abilities with building relationships, listening, persuading, negotiating, and managing time.
- Knows principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must have excellent written and verbal communication.
- Must be able to use Microsoft Office, SAP, Automatic Call Distributor, Sales Engagement, and Customer Relationship Management software.
Responsibilities
- Managing, coaching, and developing Regional Sales Representatives (Hybrid Inside Sales roles) within a defined sales district.
- Proactively engages with key accounts and supervises account plans.
- Approves special pricing and manages pricing policies within the district.
- Oversees and maintains documentation of builder agreements and competitive pricing agreements.
- Handles escalated customer issues and reports to management as appropriate.
- Coaches, mentor and manages the performance of inside sales representatives.
- Monitors metrics to make data-driven decisions on your inside sales plan.
- Recruit, hire, and onboard new inside sales representatives.
- Sets individual and team goals.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
