Manager, Commercial Ops

Y-Prime, LLC•Malvern, PA

About The Position

This role supports YPrime’s Commercial team by assisting with all aspects of the proposal process for eCOA and IRT solutions. The individual will own assigned proposals and RFP responses end‑to‑end, partnering closely with Sales, Operations, and Technology teams to review clinical protocols, capture solution scope, and ensure proposals accurately reflect client needs. The role requires managing multiple requests simultaneously, maintaining and improving proposal content and templates, conducting sponsor demonstrations as needed, and continuously identifying opportunities to improve proposal quality, efficiency, and supporting processes.

Requirements

Ability to thrive in a culture of accountability
A strong sense of personal accountability
Demonstrated ability to organize and manage multiple priorities
Excellent personal and client interaction skills
Excellent research and analytical skills
Strong attention to detail
A commitment to quality
A positive attitude
A team-oriented spirit
Excellent research, reading, analytical thinking, and writing skills
High comfort level with IRT & eCOA terminology and concepts
Bachelor’s degree, or equivalent experience
Minimum of 3+ years in clinical trial operations or commercial support with a focus on eCOA, IRT, or related clinical trial technology
Minimum of 1+ years of experience in supporting, leading, or developing proposals and responses to RFP/RFR/RFI requests
Strong collaboration, organizational, project management, analytical, and problem-solving skills
Experience reading and interpreting clinical protocols

Nice To Haves

Prior experience supporting business development preferred

Responsibilities

Supports all aspects of YPrime’s proposal process
Serve as owner for assigned proposals, including subsequent revisions
Provide expert protocol (and supporting document) review; capture project details within the pricing tool to ensure solution scope matches the customer’s expectations
Coordinate with Sales and Operations teams to ensure that client requests are appropriately addressed in all proposals
Incorporates review comments and prepares final proposal and/or RFP
Edit for clarity, grammar, accuracy, and consistent voice, as well as make swift decisions without compromising integrity or timelines
Manage multiple proposals simultaneously
Maintain, continuously update, and improve all internal and client-specific proposal content and templates
Utilize YPrime technology to capture objective evidence, screenshots, or technical mockups to strengthen the proposal content
As needed, write clear, compelling, and compliant RFI and RFP responses by translating clinical protocol details within the proposal
Identify opportunities for process improvement related to proposal generation and supporting processes.
Identify items that are behind schedule and barriers to progress, and plan and implement effective and efficient problem-solving and corrective action plans
As a team member within the commercial technology solutions team, provide and assist with supporting the commercial team with the use of YPrime technology, as required
Provide support to Technology solutions by performing sponsor demonstrations, as required
Perform other related duties as required