Manager - Commercial Lines Underwriting

SECURA•Neenah, WI

About The Position

The Commercial Lines Manager is responsible for providing department-wide leadership for workflow improvement, operational efficiency, and underwriting quality governance across Commercial Lines. Reporting to the Vice President of Commercial Lines, this role supports all Commercial Lines Director teams and serves as a key leader in driving process modernization, increasing organizational capacity, and improving the underwriting experience for associates and agency partners. A primary focus of this position is identifying, prioritizing, developing, and implementing workflow improvement initiatives that enhance efficiency, consistency, quality, and scalability across the Commercial Lines organization. The Manager collaborates with leaders across the department to streamline processes, eliminate inefficiencies, leverage automation opportunities, and improve overall underwriting effectiveness. In addition, the Commercial Lines Manager is responsible for leading the Small Business Renewal Underwriting Team and providing leadership and direction to the Staff Underwriter position responsible for underwriting audits, compliance reviews, quality assessments, portfolio reviews, and large-loss analysis. The Manager ensures quality assurance findings are translated into meaningful training, coaching, process enhancements, and performance improvement actions across the organization.

Requirements

Demonstrated Commercial Lines underwriting expertise with a strong understanding of underwriting operations, workflows, and processes.
Proven leadership experience with the ability to coach, develop, and influence associates and leaders
Strong analytical, problem-solving, project management, and change management skills
Ability to lead cross-functional initiatives and drive organizational change through collaboration and influence
Excellent written, verbal, and presentation communication skills

Nice To Haves

Experience leading workflow redesign, operational excellence, Lean/process improvement, automation, or business transformation initiatives
Professional insurance designations such as CPCU, AU, CIC, ARM, or equivalent
Experience utilizing underwriting analytics, operational metrics, and data-driven decision-making to improve business performance
Demonstrated success implementing process improvements that increased efficiency, quality, capacity, or customer experience
Experience managing change initiatives across multiple teams or departments
Advanced knowledge of Commercial Lines products, underwriting guidelines, and agency distribution models

Responsibilities

Lead the ideation, development, prioritization, and implementation of workflow improvement initiatives across Commercial Lines
Partner with business leaders and support areas to improve efficiency, consistency, and underwriting capacity
Champion process modernization, automation opportunities, and operational best practices
Measure and communicate the impact of improvement initiatives through operational metrics and performance reporting
Lead, coach, and develop the Small Business Renewal Underwriting Team
Establish performance expectations and provide ongoing feedback, development, and accountability
Monitor team results related to productivity, service, retention, and profitability
Foster a culture of collaboration, continuous improvement, and customer focus
Provide leadership and oversight of the Commercial Lines quality assurance program
Direct the work and priorities of the Staff Underwriter responsible for audits, compliance reviews, and quality assessments
Review audit findings, quality trends, and compliance observations to identify training, coaching, process improvement, and performance management opportunities
Communicate results, recommendations, and emerging issues to the Vice President and Commercial Lines Directors while ensuring appropriate follow-up actions are implemented
Other duties as assigned