Manager, Commercial Enablement

Fresenius Kabi USA•Lake Zurich, IL

1d•Hybrid

About The Position

The Manager, Commercial Enablement (Commercial Excellence) plays a critical role in driving digital transformation and process optimization across Fresenius Kabi’s U.S. commercial business. This position focuses on implementing technology solutions, enhancing CRM and lead management processes, and enabling omnichannel strategies that support sales and marketing effectiveness. Partnering with cross-functional teams, the manager helps develop governance frameworks, champions change management and delivers actionable insights through data analytics. The role requires strong leadership in digital strategy alignment, project management, and stakeholder collaboration to ensure scalable, compliant, and innovative solutions that advance Commercial Excellence objectives. This is a hybrid position, and the selected candidate will be required to work onsite in the Lake Zurich, Illinois office 3 days a week.

Requirements

Bachelor’s degree (focus in Marketing, Communication, Advertising, or digital applications preferred)
8+ years related experience in digital marketing analytics with a focus on campaign management.
Experience working in a highly regulated industry (i.e., pharmaceuticals, finance, insurance, banking) is preferred.
Experience collaborating with digital marketing to establish user requirements.
Strong analytical skills in Digital Marketing, Ecommerce & digital optimization.
Solid interpersonal and effective communication skills (verbal and written) with internal stakeholders and outside agencies, partners, and vendors.
Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook), and other database/ERP concepts (i.e., SAP, Salesforce.com); advance experience in Google Platforms and Adobe Experience Manager.
Able to manage and prioritize multiple complex projects with demonstrated time management skills.
Excellent organizational skills accompanied with strong project management, and planning skills.
Must possess strong analytical skills with attention to detail and accuracy.
Demonstrated ability to prioritize and execute tasks in a fast-paced dynamic environment.
Ability to collaborate effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information.
Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

Nice To Haves

Experience working in a highly regulated industry (i.e., pharmaceuticals, finance, insurance, banking) is preferred.

Responsibilities

Execute commercial enablement initiatives aligned with Commercial Excellence objectives, focusing on process optimization, technology adoption, and digital marketing tactics.
Partner with cross-functional teams (Sales, Marketing, Operations, IT, Data Analytics) to implement digital tools and workflows that enhance commercial processes.
Drive process improvement projects to streamline CRM utilization, and digital marketing initiatives including omnichannel orchestration.
Develop governance frameworks for platforms ensuring consistency, scalability, and compliance aligning digital initiatives with broader Commercial Excellence strategies.
Champion change management and training programs to drive adoption of commercial processes, digital tools and best practices.
Execute proof-of-concept initiatives to test new technologies before full-scale deployment.
Develop structured onboarding and training programs for new tools and processes and create feedback loops to refine workflows for continuous improvement.
Evaluate emerging digital tools and technologies for potential integration into the marketing technology stack, ensuring alignment with Commercial Excellence objectives and scalability across the organization.
Manage large-scale projects and vendor relationships to deliver successful digital initiatives and program evaluations.
Analyze commercial performance metrics, aggregate data and provide actionable insights for sales & marketing enablement and customer segmentation.
Partner with Sales and Marketing teams to refine and standardize the lead qualification process, ensuring alignment that leads to sales adoption and follow through.
Support Marketing teams with campaign optimization, KPI development, and guidance on digital trends and best practices.
Completes all training requirements, including all department-specific, compliance training, etc.
Participates in any and all reasonable work activities as assigned by management.
All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.