Manager, Commercial Education

Johnson & Johnson Innovative Medicine • Warsaw, IN

1d • Hybrid

About The Position

The Commercial Education Manager will design and deliver a strategic, outcomes-focused Commercial Education program that equips sales representatives to win against key competitors and confidently sell the value of our portfolio across all Joints platforms (Knee, Hip, Shoulder), including Enabling Technologies. This role combines strategy and hands-on execution: building curricula focused on competitive positioning of Techniques, Implants and Technologies, coaching field teams, aligning with clinical and commercial stakeholders, and measuring impact on competitive conversions and product adoption to drive business growth.

Requirements

• Bachelor’s degree in Business, Healthcare, or related field
• 5 years of Joints Reconstruction experience in marketing, sales, or clinical education
• Excellent written and verbal communication skills
• Strong sense of ownership and accountability, ability to self-direct and self-govern

Nice To Haves

• Experience using and/or implementing modern educational technologies
• Ability to collaborate and lead across functions, job levels, and a matrix organization
• Experience leading projects or initiatives
• Aptitude for practical problem solving
• Ability to effectively create and deliver presentations to a variety of audiences including learners, colleagues, and senior leaders
• Purposeful orientation aligned with passion for providing the best patient care possible
• Ability to adapt to and deliver in a dynamic work environment
• Effective interpersonal skills that include professionalism, maturity, and a team mentality
• Genuine interest in ongoing professional development of self and others
• Proficiency with MS Office and virtual meeting applications
• An in-depth understanding of the DePuy Synthes Joints portfolio including enabling technologies
• Experience in technology-assisted surgery and/or capital equipment
• Experience working in a commercial function (field, sales, marketing, etc.)
• Experience as an orthopedic/medical device educator
• Experience designing, developing, and delivering educational content for virtual, in-person, internal, and/or field-based audiences
• Understanding of selling strategies
• Familiarity with adult learning principles
• Ability to process complex situations with opposing inputs and decide the best path forward

Responsibilities

• Develop a commercial education strategy focused on competitive differentiation and value based selling across Joints platforms and associated technologies.
• Create competency frameworks and role-based learning journeys for field sales, clinical specialists, and sales leaders.
• Design and deliver live workshops, case studies, digital learning, and blended learning modules (pre-work, in-person, virtual, reinforcement) that focus on competitive selling techniques, objection handling, and value articulation.
• Build customer-facing narratives and clinical-economic value stories that sales consultants can use to take surgeons on a clear decision journey.
• Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials.
• Enables Regional Sales Managers and local field trainers to reinforce behaviors through a Train the Trainer approach.
• Conduct regular needs assessments (quantitative and qualitative) to identify specific business needs for commercial education across territories.
• Actively monitor competitor moves and evolving surgeon preferences and update training accordingly.
• Analyze field feedback, sales metrics, and course performance data to prioritize course creation, offerings and timing.
• Maintain a rolling calendar of proposed courses and cohorts, aligning with business cycles and sales initiatives.
• Partner with fellow team members, field sales, professional education SMEs, marketing and other stakeholders to gain strategic alignment and select course formats, target audiences, and delivery windows.
• Act as the operational liaison between sales, education, marketing, strategic capabilities and support and external vendors.
• Communicate program schedules, requirements, and outcomes to internal and external stakeholders.
• Accountable for end-to-end certification process: registration, attendance, credential issuance, and maintenance/recertification tracking.
• Help maintain accurate certification records and reporting in the LMS or credentialing system.
• Produce regular program reports and dashboards for stakeholders demonstrating program ROI.
• Responsible for communicating business-related issues or opportunities to next management level.
• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.

Benefits

• Relocation assistance
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager