Manager, Commercial Content Business/Product Owner
Takeda•Lexington, MA
•Hybrid
About The Position
You will support day-to-day administration and optimization of Commercial Content Hub platforms by maintaining workflow configuration, data quality, and responsive user support so TA content leads and Ad/Promo partners can execute efficiently and compliantly.
Requirements
- Bachelor's degree required; MBA or advanced degree preferred.
- 5+ years of experience administering marketing or content management platforms (e.g., DAM, workflow tools, content hubs), including workflow configuration, permissions, routing, and QA checks.
- Proven experience managing taxonomy, metadata, tagging rules, naming conventions, and supporting modular content structures for efficient reuse across channels.
- Experience building operational dashboards, tracking content performance metrics (cycle time, reuse rate, tagging completeness), and providing actionable insights to support prioritization and process improvement.
- Demonstrated ability to provide first-line user support, troubleshoot platform issues, coordinate with vendors, and ensure content operations comply with regulatory, audit, and documentation standards.
Responsibilities
- Configure and maintain taxonomy fields, tagging rules, naming conventions, and metadata templates; monitor tagging completeness and data quality.
- Support modular content structures in the DAM (components, relationships, versioning) and help teams apply reuse-first practices.
- Assist with workflow setup and updates, permissions, routing rules, and validation checks.
- Build and maintain operational dashboards (cycle time, reuse rate, tagging completeness, rework drivers) and provide insights to inform prioritization.
- Serve as first-line support for platform issues, triage tickets, diagnose common problems, and escalate to vendors as needed.
- Help ensure submissions and stored assets meet documentation, audit trail, and status requirements.
- Coordinate day-to-day follow-ups with platform partners on defects, minor enhancements, and SLA tracking.
Benefits
- medical, dental, vision insurance
- a 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- a tuition reimbursement program
- paid volunteer time off
- company holidays
- well-being benefits
- up to 80 hours of sick time
- up to 120 hours of paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
