Manager Commercial AI & Advanced Analytics
About The Position
Johnson & Johnson Innovative Medicine is recruiting for a Manager, Commercial AI & Advanced Analytics to support the commercial organization's Customer AI Product Strategy (CAPS) group. This position is based in Horsham, PA. Purpose: The Manager, Commercial AI & Advanced Analytics is responsible for driving commercial AI capabilities for our Immunology commercial franchise, with a focus on modernizing how we engage customers through AI-powered analytics & insights, generative AI, intelligent agents, and connected omnichannel execution. This leader will create scalable, governed AI solutions that solve complex unmet needs for customers, improve field and marketing effectiveness, influence senior-level decision-making, uncover revenue and share growth opportunities, and advance our commercial model. The ideal candidate can translate business needs into practical AI-enabled capabilities and has experience working across commercial, technology, data science, digital, compliance, and vendor teams to move ideas from concept to measurable business impact.
Requirements
- A minimum of a Bachelor Degree is required; an advanced degree in a field such as Data Science, Statistics, Computer Science, Operations Research, Econometrics is preferred.
- A minimum of 5 years of relevant business experience in marketing, finance, analytics, management consulting or related field is required
- Ability to translate business questions into AI-enabled solutions, including analytics, machine learning, generative AI, and agentic workflows, and interpret outcomes into meaningful business insights and actionable recommendations is required
- Knowledge of applied AI and analytics concepts, including model evaluation, measurement design, experimentation, optimization, and responsible use of AI in real-world business settings is required
- Working knowledge of machine learning, generative AI, large language models, agents, and their real-world advantages, limitations, and governance considerations is required
- Working knowledge of pharma and specialty pharmacy data sources (to include IQVIA, Symphony Health, Truven/Optum) is required
- Excellent communication skills (written and presentation)
- Strong project management skills and ability to manage multiple projects simultaneously
- Ability to organize, integrate, and analyze large data sources and draw cohesive conclusions
- Ability to influence all levels of the organization and to engage across a broad range of business partners and functions
Nice To Haves
- Experience building or enabling customer engagement capabilities such as next best action, AI-assisted field planning, trigger-based recommendations, omnichannel orchestration, or digital engagement optimization is preferred
- A minimum of 2 years of Pharmaceutical experience is preferred
Responsibilities
- Develop, influence, and scale commercial AI capabilities that improve customer engagement, field effectiveness, and omnichannel execution across the franchise
- Lead day-to-day partnerships with sales leadership, brand teams, digital, customer engagement, technology, data science, and other commercial stakeholders to identify high-value AI use cases and drive adoption
- Act as an internal commercial AI consultant, proactively translating business priorities into practical AI, machine learning, generative AI, and agentic solutions
- Drive the evolution of customer engagement capabilities, including next best actions, trigger-based engagement, field-facing AI assistants, generative AI workflows, and agent-enabled orchestration across channels
- Partner with internal and external teams to ensure AI solutions are grounded in trusted data, approved content, appropriate governance, privacy, compliance, and measurable business outcomes
- Manage prioritization, roadmap planning, budget inputs, and delivery execution for commercial AI initiatives, balancing speed, value, risk, and scalability
- Develop clear stories, business cases, and performance readouts that help stakeholders understand how AI capabilities improve customer experience, field execution, and commercial performance
Benefits
- medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- consolidated retirement plan (pension) and savings plan (401(k)).
- long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
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What This Job Offers
Job Type
Full-time
Career Level
Manager
