Manager, Collections

Choice Hotels • North Bethesda, MD

7d • Hybrid

About The Position

The Manager of Collections is responsible for overseeing the day-to-day operations of the company’s Collections team and supporting effective cash collection activities. This role focuses on executing established collections strategies, ensuring adherence to policies and internal controls, and managing team performance to meet departmental objectives. Reporting to the Director of Credit to Cash, this position partners closely with Accounting, Billing, Accounts Receivable, Financial Systems, and other internal stakeholders to support consistent, compliant, and efficient collections processes.

Requirements

• 5–8 years of experience in collections, accounts receivable, or financial operations.
• Experience across the credit-to-cash cycle, including invoicing, accounts receivable, collections, and reporting.
• 2–5 years of people leadership or supervisory experience.
• Strong analytical skills with advanced Excel capabilities (e.g., Pivot Tables, VLOOKUPs).
• Proficiency with Microsoft Outlook, Word, and PowerPoint.
• Ability to enforce established credit and collections policies consistently.
• Effective written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Demonstrated problem-solving and conflict-resolution abilities, with appropriate escalation judgment.
• Ability to lead structured workflows and ensure timely completion of deliverables.
• Comfortable working in a fast-paced, deadline-driven environment.

Nice To Haves

• Experience in high-volume A/R environments preferred.
• Franchising, hospitality, or multi-unit experience is a plus.

Responsibilities

• Manage and develop the Collections team, including 3 direct and 4 indirect reports, to ensure timely execution of assigned responsibilities.
• Assign work, monitor workloads, and ensure priorities align with departmental goals.
• Provide coaching, feedback, and performance support to promote consistent execution and professional growth.
• Ensure team compliance with company policies, procedures, and internal controls.
• Support the execution and maintenance of collections policies and standard operating procedures.
• Assist in identifying process improvement opportunities and provide recommendations to leadership.
• Execute departmental initiatives and contribute to broader finance and operational projects as assigned.
• Participate in cross-functional initiatives such as system implementations, workflow enhancements, and integration efforts.
• Support adoption and effective use of systems, including Oracle Fusion Cloud ERP/EPM, reinforcing standard processes and assisting team members as needed.
• Build and maintain effective working relationships with Accounting, Billing, Accounts Receivable, Financial Systems, and other internal partners.
• Oversee daily collections activities to ensure timely follow-up on accounts receivable.
• Monitor accounts receivable aging, Days Sales Outstanding (DSO), and collection performance, escalating risks as appropriate.
• Support development and tracking of performance metrics and ensure accurate reporting.
• Assist with resolving delinquent accounts and serve as an escalation point for more complex or sensitive matters.
• Review receivables data to identify trends and support data-informed decisions.
• Execute established collection strategies to reduce aged receivables and improve cash flow.
• Oversee routine processes related to account defaults, terminations, and bad debt write-offs in accordance with policy.
• Collaborate with Billing, Accounts Receivable, Franchise Operations, and Legal to support resolution of customer and credit-related issues.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide
• Annual bonus based on the terms of Choice's Management Incentive Plan (MIP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager