Manager, Collections Contact Strategies & Analytics

Scotiabank•Toronto, ON

6d•Onsite

About The Position

Working within Canada ScotiaHelps, you will be responsible for the delivery of timely management reporting & analyses, enabling operations teams to make effective decisions to achieve the Bank’s credit loss & operations expense plans.

Requirements

3-5 years of analytical experience including statistical analysis
Advance knowledge and 3+ years expertise with reporting & statistical software packages such as SAS, Power BI, SQL, & Python
Experience with SQL Server
Experience manipulating large and complex databases
Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture
Strong Analytical, problem-solving, and communication skills
Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
A University degree in Economics, Finance, Engineering, Mathematics, Computer science, or information technology related discipline.

Responsibilities

Responsible for the design and development of analyses pertaining to collections performance. Identifies actionable insights to improve collection efforts and recoveries
Publishes and monitors key performance indicator reports. Investigates trends & clearly communicates results to management team and executives
Supports strategic initiatives through data sourcing, manipulation, analyses, & visualizations
Supports stakeholders within collections through analyses on collections effectiveness, communicating trends & value-added insights
Generates clear analyses & presentations to stakeholders and senior management
Seek out new and innovative ways of seeing the business through data, statistics, and visualizations
Work with stakeholders to establish requirements to respond to inquiries