Manager, Clinical Skills Program

University of British Columbia•Vancouver, BC

6d•CA$6,748 - CA$9,701•Hybrid

About The Position

This role will foster and champion the alignment of best practices in administration and engagement of the Clinical Skills Curriculum in the VFMP undergraduate program including the collaborative development of an innovative engagement and administrative delivery strategy that aligns with the vision and pillars outlined in the Faculty of Medicine Strategic Plan, especially as related to respectful and outstanding community collaboration, commitment to accessibility, continuous improvement, and innovative practice in medical education delivery. The Medical Undergraduate Degree Program (MDUP) within the University of British Columbia’s Faculty of Medicine is delivered in partnership with the University of British Columbia Vancouver and Okanagan campuses (Vancouver and SMP-Southern Medical Program), the University of Northern British Columbia (NMP-Northern Medical Program) and the University of Victoria (IMP-Island Medical Program) and in close collaboration with the Health Authorities throughout the province The Clinical Skills Manager is responsible for managing the administration and operationalization of the curriculum delivery of the Clinical Skills Courses in Years 1 and 2 as part of the Medical Undergraduate Program (MDUP). The Clinical Skills Manager is responsible for ensuring that schedules, materials and delivered sessions are comparable between the four distributed UBC Medical Education Sites. Clinical Skills is a component of the curriculum courses in in Years 1&2 MEDD 411 MEDD 421 MEDD 412 MEDD 422. Clinical Skills sessions are taught in experiential small group format. Students have simulated patient encounters and learn a patient-centred approach while developing their clinical reasoning with oral and written reporting. This position directs the delivery timelines, team workflow and human resources for the delivery of more than 1500 sessions per year and supports the development of ongoing relationships with curriculum leaders, course directors, patient programs, administrative teams and teaching faculty. The Clinical Skills Manager ensures program delivery in the VFMP is seamless and congruent with partner site activities in order to meet accreditation needs and requirements. This position works closely and collaboratively with the Program/Course Managers and Team Leads locally and across the province. The expected hybrid arrangement schedule for this position will be 3 to 4 days per week in-office, depending on peak periods and academic scheduling and subject to operational requirements, to support students across Years 1 through 4. This position requires regular travel to Gordon & Leslie Diamond Health Care Centre (DHCC), UBC Life Sciences Centre (LSC), and various hospital locations.

Requirements

Undergraduate degree in a relevant discipline.
Minimum of three years of related experience, or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Nice To Haves

Proven track record and managerial growth within a professional education-delivery environment.
Inclusive program leadership, as well as thoughtful and strategic team leadership within a university or large, complex organization preferred.
Experience working with senior levels of leadership to collaboratively deliver projects or programs.
Ability to, at times, work in ambiguity and changing situations, and create effective solutions to support leadership, colleagues, learners or clients.
Experience working across professional portfolios and priorities within a post-secondary Faculty or service unit considered an asset.
Experience engaging with policy development, deployment, and interpretation for post-secondary students, and/or public governing bodies is strongly preferred.
Experience with developing and maintaining a respectful work and learning environment in alignment with UBC and the Faculty of Medicine’s Strategic Pillars and commitments related to decolonization and Truth and Reconciliation, and the MDUP’s commitments to intersectional engagement with Indigenous and Black Pathways students and community partners.
Experience working with staff, faculty and learners with diverse abilities, gender expression, gender identity, culture, and lived experiences.
Demonstrates value for, and awareness of, best-practices in respectful and inclusive collaborator engagement, supporting associated team skills development and learner engagement that upholds these practices, commitments, and values.
Experience with, and awareness of, federal, provincial, institutional and Faculty values related to developing and maintaining respectful workplace environments as well as intersectional equity, diversity, inclusion and accessibility initiative deployment.
Experience promoting and modelling these values among team members and within programmatic models that are provided to students, faculty, and partner collaborators.
Demonstrated growth in managerial and leadership responsibilities, including, budgetary, interpersonal, performance development, professional and unionized team management and collaborator engagement.
Strong and proven anticipatory management skills, and ability to make decisions and provide recommendations involving complex issues related to program expectations and boundaries, learner accommodations, competency outcomes, unit or program congruency, staffing and team development.
Ability to synthesize information and provide instruction and direction for immediate Team, learners, faculty partners, staff and collaborating colleagues in person, online and in writing.
Experience with developing implementing or delivering informative presentations, policies, training/learning materials, and feedback mechanisms to keep faculty, learners and colleagues engaged and informed.
Experience managing change in professional work environments and supporting a team culture that supports collaboration across functional teams.
Excellent interpersonal and diplomacy skills and ability to develop, maintain and nurture effective working relationships with diverse groups of students, faculty, staff or clients.
Proven track record in service excellence for learners or clients, exceptional communication skills to support partner engagement, project management, and day-to-day maintenance within a fast-paced, impactful program delivery environment.
Demonstrated ability to work effectively as a member of a multifaceted team in a results-oriented office environment.
Ability and desire to lead change by supporting a vision and taking appropriate action to ensure acceptance and support across portfolio.
Proven ability to lead and guide multifaceted projects from inception to conclusion, to delegate effectively and to problem-solve.
Ability to facilitate needs-analyses activities, monitor, and evaluate team-wide projects, deliverables and create reports within allocated time and resources.
Ability to analyze problems, identify key information and issues, and effectively resolve and develop best-practices and solutions with key collaborators.
Intermediate to advanced user of MS Suite: Outlook, Word, Excel, PowerPoint, Access, SharePoint and web browsers.
Experience working with learner management systems or client relationship management systems.
Ability to work evenings and weekends according to program needs and program delivery timeline fluctuations.
Ability to travel for ad hoc site visits, conferences and professional development opportunities.
Ability to contribute to other VFMP/MDUP operational and administrative projects and duties as required.
Ability to travel and ad-hoc use of personal/public vehicle or transit as required.

Responsibilities

Provides strategic and operational leadership, and is accountable for the delivery and performance of the Clinical Skills curriculum (MEDD 411, 412, 421, 422), including small group sessions, seminars, and provincial lectures.
Oversees and manages the implementation of complex individualized program schedules.
Determines delivery models, operational priorities and timelines, and resource allocation to ensure continuity of delivery.
Develops and implements expansion strategies and determines site delivery models for the VFMP learning communities across hospital sites in the Lower Mainland, including Richmond Hospital, Lions Gate Hospital, Fraser Health region sites, and others. This includes negotiating and maintaining partnerships with health authorities and clinical partnerships.
Leads the planning and development of contingency strategies and troubleshooting frameworks to proactively address cancellations, technology disruptions, or emergency situations affecting faculty and students.
Manages and oversees the timely provision of schedules and group information to students, Patient Program Team, Assessment and Evaluation Administrators and other teams as required.
Ensures strategic coordination of the preparation, distribution, and timely alignment of teaching materials across, synchronizing with assessments and practical learning requirements.
Establishes program priorities and directs process improvements, based on evaluation of program effectiveness and service delivery outcomes
Evaluates teaching spaces, resources, and facilities required for session delivery across all teaching spaces and hospital sites. Identifies opportunities for improvement, recommends and implements improvements to support program delivery, focusing on enhancing learner accessibility, technology upgrades, equipment replacement, and addressing physical space constraints.
Develops and implements a responsive service delivery model for the portfolio that ensures excellence in curriculum and service delivery.
Conducts continuous quality improvement activities to maintain and continuously improve service for students, faculty leadership, clinical teaching faculty, colleagues and partner departments and units
Develops preceptor and tutor recruitment strategies for more than 1500 sessions per year with Clinical Skills Site Directors.
Responsible for maintaining partnerships with local medical providers and clinics and other community partners.
Manages the content of the local and provincial share point sites, the clinical skills hub, the provincial list serves and provincial share point site.
Develops, recommends, and supports the implementation of any new administrative policies, procedures and systems; this will involve detailed collaboration with program staff across the program, to ensure consistency and efficiency in the program delivery.
Responsible for recruiting, hiring, training, terminating, mentoring, orientation, discipline and performance development and management. May escalate performance issues as required to either HR or to the Senior Manager.
Develops and maintains team processes, training materials, and policies, and monitors team performance to ensure operational effectiveness and continuity during peak periods and staff absences.
Ensures cross-training, equitable workload distribution, and effective service delivery across the portfolio
Monitors and evaluates team operations and service delivery outcomes to fully and flexibly utilize team members across the full portfolio to ensure a high-level of operational delivery maintenance during peak periods, as well as during vacation and absences.
Oversees and manages timely payments for all VFMP tutors and contractors.
Acts as a Validator and Exception Approver in the Teacher Tracker and Payment System (TTPS) for Clinical Skills.
Supervises Activity Trackers and ensures team are on time to meet TTPS tracking deadlines.
Leads resolution of complex and escalated operational issues pertaining to Facilities, health and safety, hospital system training and access within the VFMP including those related to Fraser. Determines appropriate courses of action impacting program delivery.
Provides guidance on student inquires of non-routine and routine nature. Interprets guidelines, policies and procedures in determining how the matter should be handled and what type of action should be taken; or refers the matter to the appropriate person.
Manages and implements strategies to support student accommodations and concessions implementation.
Leads, develops and directs ongoing, effective communication processes between curriculum leadership, patient programs, and various administrative/course teams across the Province
Liases with VFMP Communications, Faculty Development, and other portfolio Managers regarding outreach/advertising and supports team engagement in strategic events to increase the recruitment and retention of faculty to the Program.
Collaborates with the MDUP Systems Team, Digital Solutions, students, and faculty in the introduction of new technologies, system upgrades and process changes. This includes, but is not limited to, Learner Management Systems, UBC enterprise-wide systems, locally implemented software, scheduling management systems and VC technologies.
Leads or supports special projects and emerging initiatives to ensure ongoing program success.
Provides coverage for session delivery for team members in different hospital sites as needed.
Provides coverage of other Managers while on vacation.
Participates in exam invigilation as required.
May perform other duties as required.

Benefits

The Compensation Range is the span between the minimum and maximum base salary for a position.
The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.
In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential.
New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work.
Equity and diversity are essential to academic excellence.
An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [email protected].