Manager, Clinical Quality

iRhythm•Deerfield, IL

2d•$115,000 - $149,000•Hybrid

About The Position

As a Manager, Clinical Quality, your expertise is essential to driving quality outcomes for the Clinical Operations team, ensuring clinical accuracy for the patients we serve, and maintaining regulatory compliance. Our environment is fast-paced and collaborative, and we’re passionate about healthcare innovations that enhance the patient experience.

Requirements

Proven experience managing large teams in a service environment, with a focus on performance management and fostering a high-performance culture.
Expertise in utilizing KPIs and performance metrics to drive operational improvements and meet organizational objectives.
Experience managing clinical operational workflows, overseeing day-to-day service delivery in high-volume environments.
Proficiency with workflow automation tools and familiarity with production software and performance dashboards.
Strong communication skills to collaborate effectively with clinical, operational, and leadership teams.
Demonstrated experience managing customer service in high-volume settings and implementing recovery processes to enhance customer satisfaction.
Experience in managing efficient escalation and recovery processes to resolve operational issues.
Understanding of state and federal regulations in healthcare operations and the ability to ensure compliance.
Experience in performance management, staff coaching, and fostering staff development through training initiatives.
Current valid RN licensure (IL, TX or CA), paramedic/EMT-P license, or CCT certification, or ability to achieve certification within 120 days of hire
Minimum of 4 years of management or supervisory experience in operations management, preferably in medical device, healthcare services or clinical setting
2-3 years of experience in a Quality Assurance process, preferred
Cardiac monitoring or a related field preferred
Experience in employee development
Familiarity with regulated environments and quality assurance process
Strong leadership, problem-solving, and organizational skills
Proven ability to manage high-volume operations and large teams
Demonstrated project management skills, including leadership, presentation, planning and communication
Excellent problem-solving, interpersonal, written and organizational skills
Knowledge and experience with FDA, CMS and Joint Commission regulations and standards preferred
Proficiency Microsoft Word, Excel, PowerPoint, Outlook, MS Teams
Great work ethic and a desire to provide high-quality outcomes
Knowledge of medical terminology specific to cardiology
Demonstrates capability in rhythm analysis and interpretation
Excellent attention to detail
Positive attitude, team player and a strong work ethic
Ability to use critical thinking skills
Ability to define problems, collect data, establish facts, and draw valid conclusions
Excellent interpersonal, organizational, and communication skills
Ability to adapt to a fast-paced, evolving work environment
Must be able to work under pressure and manage tight deadlines
Function independently, with minimal oversight
Ability to attend the local IDTF in person to support staff and handle escalation issues as required by business needs
Willing to travel to attend off-site leadership events and participate in professional development activities

Nice To Haves

Bachelor’s or Master’s Degree in related field, or equivalent experience

Responsibilities

Oversee daily operations of a team of 20-25 non-exempt quality assurance clinical technicians, ensuring performance meets department production, quality, and operational standards.
Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals.
Provide coaching, guidance, and recognition to foster a high-performance culture. Conduct performance reviews and facilitate corrective actions in partnership with HR and senior leadership.
Manage customer service in high-volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards.
Ensure day-to-day service delivery in a high-volume environment runs efficiently and in accordance with established policies and regulations.
Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to maintain and uphold these standards.
Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long-term organizational goals.
Oversee team budget, managing resources and additional hours needed to achieve targets. Partner with talent acquisition to manage headcount and recruitment strategy.
Facilitate ongoing staff development by coordinating training with clinical teams to meet performance and quality standards.
Assist with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects to support company-wide initiatives.
Utilize workflow automation tools and performance dashboards to monitor team performance and operational metrics, ensuring alignment with organizational goals.
Ongoing development, coordination and evaluation of quality management programs. This includes assisting the Clinical Leadership with the development of policies, procedures and clinical guidelines.
Collaborates with the Clinical management team to develop objective and meaningful quality goals and outcomes relative to clinical operations; reviews data assessment methods/tools to ensure that both qualitative and quantitative data is accessible to measure applicable processes.