Manager, Clinical Product Operations

Devoted Health • Waltham, MA

3d • $73,000 - $130,000

About The Position

The Manager of Clinical Product Operations supports by driving clinical initiative deployment, workflow optimization, and change adoption across Devoted Medical clinical teams. Analyzes clinical operational needs and collaborates with cross-functional stakeholders to define, refine, and implement clinical workflows. Reports directly to the Sr. Manager, Clinical Initiatives, partnering with leadership and training teams to execute new workflow rollouts seamlessly. Leverages Electronic Health Record (EHR) and clinical documentation expertise to enhance systems functionality and clinical practice alignment.

Requirements

• Bachelor’s degree with five years of healthcare or product management experience
• 2+ years experience with enterprise change management scaling
• Prior advanced or superuser EMR experience.
• 2+ years experience in clinical project/process management or informatics experience

Nice To Haves

• Practicing Advanced Practice Registered Nurse (APRN) or Registered Nurse (RN) with 5+ years of clinical experience.
• An active license to practice in at least one Devoted Medical market is preferred.
• Master’s degree preferred, with two years of telehealth experience.
• Exemplary interpersonal and communication skills, with a solution-oriented, critical analysis mindset.
• Highly motivated, capable of working independently or in teams, with strong organizational skills to prioritize multiple projects and meet deadlines.

Responsibilities

• Partnership with Engineering/Data/AI/Operations team to support Enterprise goals.
• Partner with Clinical Informatics to map, document, and optimize current and future clinical workflows.
• Collaborate with product and operational leadership to define priorities, participating with R&D planning, Central Initiatives planning and workflow intake processes to develop monthly sprint plans.
• Plan and manage the end-to-end deployment of new clinical initiatives, overseeing the transition from pilot/Test Kitchen phases to enterprise-wide launch.
• Develop and distribute communication plans, rollout materials, and training resources to ensure seamless adoption.
• Facilitate training sessions for end-users, educate designated SMEs and managers on launch initiatives, and provide post-deployment troubleshooting.
• Leverage EHR expertise to enhance system functionality and ensure clinical practice alignment.
• Evaluate usability, adoption, and operational impact; bridge frontline feedback to R&D teams to drive iterative improvements.
• Achievement of initiative adoption thresholds as defined by the Senior Leadership.
• Maintenance of Orinoco (EHR) usability score targets to influence R&D investments.
• Adherence to enterprise change calendar; optimizing for transparency and timeliness of launch.
• Documented scale, iteration, or sunset decision for all launched initiatives.
• Maintain current and discoverable standards for cross-functional enterprise-wide workflows.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level