Manager, Clinical Operations-Overnight Shift
About The Position
iRhythm is seeking an experienced, results-driven Clinical Operations Manager to lead and optimize the daily operations of its services team. The manager oversees 20–25 non-exempt staff in a fast-paced, high-volume environment, ensuring that performance meets department production, quality, and operational standards. The role uses KPIs, performance metrics, workflow automation tools, and dashboards to improve operational efficiency and achieve organizational goals. The manager is responsible for staff performance, coaching and development, customer-service escalations and recovery, operational service delivery, and compliance with FDA regulations and company policies. The role also contributes to strategic planning, manages team resources and budget, partners with talent acquisition on headcount and recruitment, coordinates staff training with clinical teams, and supports quality management and cross-functional initiatives. Strong leadership, communication, customer-service, and problem-solving skills are important to success in this position.
Requirements
- At least 4 years of management experience in operations management, preferably in a medical device, healthcare services, or clinical setting.
- Proven experience managing large teams in a service environment, with a focus on performance management and fostering a high-performance culture.
- Expertise in using KPIs and performance metrics to drive operational improvements and meet organizational objectives.
- Experience managing clinical operational workflows and day-to-day service delivery in high-volume environments.
- Proficiency with workflow automation tools and familiarity with production software and performance dashboards.
- Strong communication skills and ability to collaborate with clinical, operational, and leadership teams.
- Demonstrated experience managing customer service in high-volume settings and implementing recovery processes to enhance customer satisfaction.
- Experience managing efficient escalation and recovery processes to resolve operational issues.
- Understanding of state and federal regulations in healthcare operations and ability to ensure compliance.
- Experience in performance management, staff coaching, and staff development through training initiatives.
- Strong leadership, problem-solving, and organizational skills.
- Proven ability to manage high-volume operations and large teams.
Nice To Haves
- Familiarity with healthcare services, including telehealth, health insurance, and diagnostics.
- Awareness of operational challenges in multiple healthcare sectors.
Responsibilities
- Oversee daily operations of a team of 20–25 non-exempt staff, ensuring performance meets department production, quality, and operational standards.
- Track and evaluate staff performance metrics and implement process improvements to meet or exceed quality and efficiency goals.
- Coach, guide, and recognize staff; conduct performance reviews and facilitate corrective actions in partnership with HR and senior leadership.
- Manage customer service in a high-volume environment, including efficient escalation and recovery processes.
- Ensure day-to-day service delivery runs efficiently and in accordance with established policies and regulations.
- Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to maintain and update standards.
- Contribute to strategic planning and leadership initiatives with senior management to achieve long-term organizational goals.
- Oversee the team budget and manage resources and additional hours needed to achieve targets.
- Partner with talent acquisition to manage headcount and recruitment strategy.
- Coordinate ongoing staff training and development with clinical teams to meet performance and quality standards.
- Assist with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects.
- Use workflow automation tools and performance dashboards to monitor team performance and operational metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
