Manager, Clinical Operations - SUD

Lucet•,

4d•$86,000 - $91,000•Remote

About The Position

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! The Manager, Clinical Operations (SUD Utilization Management) provides leadership and oversight for clinicians within an assigned region. This role is responsible for driving program performance, ensuring compliance with regulatory, accreditation, and contractual requirements, and supporting high-quality, member-centered outcomes through effective team leadership and operational excellence. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

Requirements

Current, active, and unrestricted license issued by a state or territory of the United States to practice independently with a legal scope of practice that permits independent assessments; Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse in the state in which the business operation is located and/or other states as required by law, regulation or contract
For Registered Nurses, a Bachelor’s Degree in Nursing is required
5+ years post-licensure experience in direct behavioral health care, facility-based or managed care experience preferred
3+ years of experience in a formal clinical supervisory position or demonstrated leadership capacity
Minimum 3 years of experience working with individuals diagnosed with substance use disorder in a clinical, care management, utilization management, or behavioral health setting
Strong leadership and team management skills with experience in performance management.
Proficiency in care management tools and models, including case review and audit processes.
Knowledge & ability to apply care management principles and concepts to their care management practice
Extensive clinical knowledge base
Ability to pass a background check upon hire and throughout employment which includes: County and Federal Criminal Records Search - felonies and misdemeanors ; InstaCriminal Multi-State Alias Search - National Sex Offender Registry, Multi-State Criminal Database, SSN validation and trace, and Most Wanted Lists (OFAC); Excluded Parties List System (EPLS)/SAM search - individuals/entities debarred, suspended, or otherwise excluded from receiving federal contracts, subcontracts, or federal assistance; Education Verification; Employment Verification; FACIS Level I - Sanctions or exclusions for federal and state healthcare programs; 10-panel drug screening; and E-Verify: Lucet does not use E-Verify to pre-screen applicants and complies with federal regulations prohibiting discrimination based on national origin or citizenship status.

Nice To Haves

Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an opportunity.
Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for who they are.
Self-motivated and ability to lead team to achieve Lucet goals
Ability to engage a wide variety of individuals, and excellent organizational skills
Passion for improving lives through behavioral change and wellness
Proven interest in professional development through specialization, certification, and/or advanced degree

Responsibilities

Lead regional clinical operations, driving team performance, resource management, care coordination, and operational initiatives to achieve quality outcomes, member satisfaction, and organizational goals.
Oversee clinical quality, regulatory compliance, performance monitoring, and continuous improvement efforts through staff supervision, audits, reporting, and process optimization.
Build and develop high-performing clinical teams while fostering strong partnerships with health plans, providers, clients, and internal stakeholders to support coordinated, member-centered care and program success.
Provide leadership and oversight for integrated UM and CM services for members with substance use disorders, ensuring evidence-based, recovery-oriented care while serving as a subject matter expert for complex SUD cases and staff development.

Benefits

Annual compensation between $86,000 - $91,000, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.