Manager Clinical Interoperability
About The Position
Manages and provides direction and focus for storing, managing and accessing health information in the Electronic Medical Record (EMR) across MyMichigan Health. Leverages best practices in EMR clinical workflows and service lines for planning, developing, implementing and maintaining services of all MyMichigan Health customers. Manages cross-functional matrices, projects, optimization and staff development. Works closely with IT, clinical leadership and MPG, participates in the planning and implementation of all MyMichigan Health EMR applications. Delivers solutions that ensure compatibility and integration with hospital strategies and business plans. Determines work staffing allocations, delivers performance appraisals and works with staff to monitor performance and resolve technical and project issues.
Requirements
- NIMS IS 100: NIMS IS 100 Introduction Incident Command System (Within 6 months of hire or transfer)
- NIMS IS 700: NIMS IS 700 Introduction National Incident Mgt System (Within 6 months of hire or transfer)
- NIMS IS 200: NIMS IS 200 Basic Incident Command System Initial Response (Within 6 months of hire or transfer)
- Bachelor's degree in Information Technology, Business, Health Care or STEM related field required.
- Seven (7) years of progressive experience in Information Systems or related field.
- Experience with implementation and leading EMR or clinical IT projects.
- Demonstrated ability to be self-directed with excellent organizational, analytical, writing, interpersonal and project related skills.
- Minimum of three (3) years supervisory experience.
- Employees need to demonstrate competency in Microsoft Windows.
- Experience working with EMRs, preferably EPIC.
- Experience working with vendors dealing with contracts and billing.
- Experience working with Ancillary systems.
Nice To Haves
- Master's degree preferred.
- A combination of education and experience may be considered.
Responsibilities
- Provides focus and direction to process improvements in supporting clinical users of the EMR system by identifying workflow or software improvements, while working closely with user champions and clinical and business leadership.
- Provide direction that best practices and processes are followed (e.g., testing, change control, and implementation planning.)
- Coordination and oversees the IT management of clinical EMR applications.
- Serve as subject matter expert across solutions and providing troubleshooting and process expertise leveraging and developing team expertise.
- Ensure design decisions include considerations across solutions and fall within scope.
- Works with clinical departments, practices, call center, education, ancillary, and technology teams to coordinate IT responses to user requests, problem solving, and collaborating solutions.
- Coordinates resources and prioritizes with clinical and revenue cycle business and IT support personnel.
- Develops and leverages team leads for creation of project work plans and tasks for IT requests.
- Manage the IT requests through monitoring resource assignment, prioritizing requests with stakeholders, to optimize resource allocation and execution of project, IT request, and support tasks.
- Assess skills of MyMichigan Health business and application IT team, create professional development plans to help them acquire the skills needed to support the EMR system effectively and coach them through the learning process.
- Ensure self and team maintains professional development and growth to keep abreast of changes in EMR technology and healthcare in general.
- Provide excellent customer service to all customers while performing duties.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
