Manager, Clinical Education

Edwards Lifesciences•Atlanta, GA

2d•$157,000 - $223,000

About The Position

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. How you will make an impact: This is a key HCP Education role, requiring expertise on EVOQUE TTVR with expert understanding of image-based navigation, leading HCP Training on the EVOQUE therapy for new and existing EVOQUE sites. Demonstrate EVOQUE therapy knowledge and expertise. Educate Physicians and HCPs on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants. Provide on-site, real-time guidance during clinical implants, including contingency planning to address unforeseen occurrences in support of assigned clinical investigations. Fill the role of mentor for new Clinical Specialists as needed. Document procedural case observations for learning and training updates. Help develop and continuously improve training curriculum, training materials and training tools, based on clinical trial and commercial experience. Educate and train physicians, hospital personnel and hospital staff on technical, procedural and imaging components for EVQOUE within Structured Training Programs, On-site Training and Refreshers. Provide physicians and medical staff with required follow-up training to ensure continuity of education and technical support related to all aspects of device and procedural steps. Collaborate closely with Commercial Sales, Marketing Teams, Global Training, Clinical Development and R&D Teams, and Sales-ops Teams to drive great training and maximize optimal patient outcomes. Ensure Training Compliance with Global SOPs and TMTT Policies and Procedures.

Requirements

Bachelor's Degree in in related field, 8 years experience of previous related medical device and/or clinical experience or equivalent work experience based on Edwards criteria Required or Master's Degree or equivalent in in related field, 6 years experience of previous related medical device and/or clinical experience or equivalent work experience based on Edwards criteria
75% travel nationwide

Nice To Haves

College Degree or Certification in relevant field required, bachelor’s degree strongly preferred, master’s degree a plus.
Minimum of 8 years of relevant Industry Experience or Clinical Experience is required.
Experience with EVOQUE TTVR is required.
Formal Education and Clinical Experience in one or more of the following specialties is strongly preferred: Nursing (RN/BSN/MSN), Physician Assistant (PA-C), CV Sonography (RDCS/RDS), RCIS/CVT/RTR, Physician (MD).
Clinical engineering experience from industry-related positions that support HCP training, clinical development and clinical case support will be considered.
Interventional Echo-navigation Imaging experience, particularly with 2D/3D TEE and CT-imaging for screening is valuable and strongly preferred.
Experience in interventional cardiology or cardiothoracic surgery or equivalent work experience based on Edwards criteria Preferred
Strong knowledge in cardiovascular science and valvular heart disease processes.
Experience working closely with Physicians in training, interventional and surgical environments and ability to communicate and demonstrate confidence in stressful procedural situations is a must.
Excellent facilitation and presentation skills
Proven successful project management skills
Proven expertise in MS Office Suite and related systems
Excellent written and verbal communication skills and interpersonal relationship skills including consultative, influencing, and relationship management skills
Ability to work well in a multi-cultural environment and matrix organization
Ability to relate to physicians, nurses, and senior-level healthcare managers
Excellent problem-solving and critical thinking skills
Extensive knowledge and understanding of Edwards policies, procedures, and guidelines relevant to clinical education
Extensive understanding of cardiovascular science
Extensive understanding of cardiovascular anatomy, pathology and physiology
Extensive understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
Ability to manage confidential information with discretion
Adhere to all company policies, procedures and business ethics codes
Strict attention to detail
Ability to interact professionally with all organizational levels
Ability to manage competing priorities in a fast-paced environment
Must be able to work in a team environment, including serving as consultant to management
Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

Responsibilities

Lead HCP Training on the EVOQUE therapy for new and existing EVOQUE sites.
Educate Physicians and HCPs on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
Provide on-site, real-time guidance during clinical implants, including contingency planning to address unforeseen occurrences in support of assigned clinical investigations.
Fill the role of mentor for new Clinical Specialists as needed.
Document procedural case observations for learning and training updates.
Help develop and continuously improve training curriculum, training materials and training tools, based on clinical trial and commercial experience.
Educate and train physicians, hospital personnel and hospital staff on technical, procedural and imaging components for EVQOUE within Structured Training Programs, On-site Training and Refreshers.
Provide physicians and medical staff with required follow-up training to ensure continuity of education and technical support related to all aspects of device and procedural steps.
Collaborate closely with Commercial Sales, Marketing Teams, Global Training, Clinical Development and R&D Teams, and Sales-ops Teams to drive great training and maximize optimal patient outcomes.
Ensure Training Compliance with Global SOPs and TMTT Policies and Procedures.